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- Tasks: Manage AV operations for events and provide technical support in a dynamic environment.
- Company: Join Yorktel-Kinly, a global leader in collaboration and managed services.
- Benefits: Competitive salary up to £35,000 pro rata, plus great company perks.
- Why this job: Be part of exciting projects and work with cutting-edge AV technology.
- Qualifications: Experience with AV systems, Microsoft Teams, Zoom, and excellent communication skills.
- Other info: Opportunity for growth in a supportive and innovative team.
The predicted salary is between 28000 - 42000 £ per year.
Contract Type: Full-time, 6-month Fixed Term Contract
Location: London, City, London
Salary: To £35,000 pro rata depending on experience, plus company benefits
Interview Process: 2 stage (Virtual and Face-to-face)
Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people.
We now have an exciting opportunity for a proven Audio Visual Technician to join one of our most prestigious client sites, to join our existing and growing onsite team. You will be responsible for event and video conferencing operations and technical support across all event spaces; ensuring that audio-visual operation is delivered in line with the events briefs and that technical escalations related to the client’s audio-visual systems are dealt with promptly and appropriately.
The position plays a key role in how the client views the team and involves a high degree of exposure, at times working with executive management and managing directors to provide the services listed. This is a technical role requiring efficient diagnosing and troubleshooting skills.
Key responsibilities:
- Deliver a punctual service at scheduled times and in accordance with agreed SLA’s, service bookings and event briefs
- Lead operation of audio-visual hardware in accordance with the brief and respond to ad-hoc client requests promptly and professionally
- Maintain and enhance the audio-visual estate to standards determined by the Management Team through optimisation, enhancement, repairs and routine procedures
- Act as the first escalation contact for all technical support requests for all hardware, software and associated peripherals supported by the team
- Log support calls and document their outcome to facilitate the resolution of common queries
- Pro-actively provide information to the client and team on progress of outstanding support calls
- Proactively lead and contribute to the compilation and maintenance of an accurate inventory of hardware and software
- Lead the compilation of the team’s technical documentation, guidelines and procedures and ensure they are disseminated to clients
- Assist the Management Team and client with global projects and events
- Work with the Management Team on bespoke projects that contribute to the Continual Service Improvement plan
Skills and Experience:
- Experience with Microsoft Teams and Zoom communication platforms
- Excellent interpersonal and communication skills and ability to explain technical issues to non-technical individuals and teams
- Working experience and knowledge Windows operating system (10 or 11) and O365 applications
- Working experience and knowledge of macOS and Apple devices
- Working experience and knowledge of Yamaha digital audio desks
- An understanding of networking protocols and troubleshooting
- Experience using a helpdesk ticketing solution (ServiceNow, Remedy, Helix, etc.)
- An appetite to learn and develop, with an outstanding work ethic
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.
Equal Opportunities: Yorktel-Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.
AV Event Technician - Fixed Term Contract in London employer: Kinly’s Global Services
Contact Detail:
Kinly’s Global Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Event Technician - Fixed Term Contract in London
✨Tip Number 1
Get to know the company before your interview! Research Yorktel-Kinly's projects and values so you can show how your skills as an AV Event Technician align with their mission. This will help you stand out and demonstrate your genuine interest.
✨Tip Number 2
Practice your troubleshooting skills! Since this role requires efficient diagnosing, brush up on common AV issues and how to resolve them. Being able to talk through your thought process during the interview will impress the hiring team.
✨Tip Number 3
Show off your communication skills! You'll need to explain technical issues to non-tech folks, so be ready to share examples of how you've done this in the past. Clear communication is key in this role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace AV Event Technician - Fixed Term Contract in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the AV Event Technician role. Highlight your experience with audio-visual systems, troubleshooting skills, and any relevant software knowledge. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it concise but engaging – we love a good story!
Show Off Your Technical Skills: Don’t forget to mention your experience with platforms like Microsoft Teams and Zoom, as well as any familiarity with Yamaha digital audio desks. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Kinly’s Global Services
✨Know Your Tech Inside Out
Make sure you’re well-versed in the audio-visual equipment and software mentioned in the job description, like Microsoft Teams, Zoom, and Yamaha digital audio desks. Brush up on troubleshooting techniques and be ready to discuss your experience with these tools during the interview.
✨Show Off Your Communication Skills
Since you'll be working with both technical and non-technical teams, practice explaining complex technical issues in simple terms. Think of examples where you've successfully communicated with clients or colleagues who may not have a technical background.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a technical failure during an event. Prepare some scenarios from your past experiences where you diagnosed and resolved issues quickly and effectively, showcasing your problem-solving skills.
✨Demonstrate Your Team Spirit
This role involves collaboration with various teams, so be ready to discuss how you’ve worked in a team environment before. Share examples of how you contributed to team projects or supported colleagues, highlighting your ability to work well under pressure.
