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- Tasks: Support growth of recurring revenue contracts and create service proposals for customers.
- Company: Join Kinly, a global leader in collaboration and managed services.
- Benefits: Negotiable salary, hybrid working, and extensive company benefits.
- Why this job: Be part of a passionate team making a real impact in the tech industry.
- Qualifications: Experience in sales or contract management, strong attention to detail.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Location: Livingston, Scotland (Kinly operate a hybrid culture, allowing for a mix of office/home working - Tuesday, Wednesday, Thursday in Livingston Office)
Salary: Negotiable dependent on skills and experience, plus large company benefits
Overview: Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in‑house expertise includes AI‑powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision.
Opportunity: We now have a new opportunity for someone to join our highly collaborative Service Contracts Team, to assist the Kinly Account Managers in supporting the growth of Kinly recurring revenue contracts, both new and established. New service contracts are built from a defined service catalogue, with pre‑defined pricing guidelines – and put together to meet specific customer and/or tender requirements. This role covers large customer contract renewals, which involve the creation of service proposals from client standard service offers and are priced based on defined pricing strategy.
We are looking for a tenacious, conscientious and customer‑focused individual who can join the team and live the Kinly values – In it together, Passionate innovators and reliable professionals!
Key responsibilities:
- Increasing new service business, being proactive in responding to requests and owning the opportunity for the service business within Kinly
- Work with Kinly Account Managers to price new service opportunities; creating service proposals from the existing service portfolio using pricing guidelines and ensuring the approval process is followed, and customer deadlines are met
- Work with 3rd parties, customers and other Kinly stakeholders to price service elements of tender responses, clarify customer's requirements for service entitlements & meet deadlines for submission to meet customer requirements
- Maintain an accurate pipeline within Kinly sales environment
- Provide accurate monthly reporting on activity in agreed reporting template
- Support the contract renewal process for enterprise customers, creating draft proposal and pricing
Skills & experience:
- Experience working in a fast‑paced sales or contract management environment
- Experience with tender responses preferred
- Strong commercial awareness
- Excellent Word and Excel skills, working knowledge of functions for both applications required
- Excellent written English and numerical skills
- Strong proof‑reading skills
- Strong attention to detail
- Good customer service skills
- Being able to think ‘Outside the box’
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling. If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.
Equal Opportunities: At Kinly, we are unified by a commitment to providing a working environment that is as inclusive, responsible and welcoming as possible for all our teams and prospective employees. We provide equal employment where all applicants are encouraged to apply, regardless of sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics. We want you to bring your true self to work and provide you with a workplace where you can thrive. We welcome your application and look forward to seeing you at Kinly soon.
Recurring Services Co-Ordinator in Livingston employer: Kinly’s Global Services
Contact Detail:
Kinly’s Global Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recurring Services Co-Ordinator in Livingston
✨Tip Number 1
Network like a pro! Reach out to current or former Kinly employees on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Kinly’s services and recent projects. This shows you’re genuinely interested and ready to contribute to their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Recurring Services Co-Ordinator. Highlight your experience in contract management and customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Kinly team!
We think you need these skills to ace Recurring Services Co-Ordinator in Livingston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Recurring Services Co-Ordinator role. Highlight your experience in sales or contract management, and show how your skills align with Kinly's values. We want to see how you can contribute to our team!
Show Off Your Attention to Detail: Since this role involves creating service proposals and pricing, it's crucial to demonstrate your strong attention to detail. Double-check your application for any typos or errors, and make sure everything is clear and concise. We appreciate a polished presentation!
Be Proactive in Your Approach: In your application, express your proactive nature and willingness to take ownership of opportunities. Share examples of how you've successfully responded to requests or driven projects forward in previous roles. We love candidates who are eager to make an impact!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s straightforward and ensures your details go directly to our hiring team. We can't wait to see what you bring to the table!
How to prepare for a job interview at Kinly’s Global Services
✨Know Your Stuff
Before the interview, make sure you understand Kinly's services and how they fit into the market. Familiarise yourself with their service catalogue and pricing guidelines, as this will help you speak confidently about how you can contribute to the team.
✨Showcase Your Experience
Be ready to discuss your previous experience in sales or contract management. Prepare specific examples of how you've successfully managed contracts or responded to tenders, highlighting your attention to detail and customer service skills.
✨Ask Smart Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about the challenges the Service Contracts Team faces or how they measure success in recurring revenue contracts. This demonstrates your proactive mindset and genuine interest.
✨Emphasise Teamwork
Kinly values collaboration, so be sure to highlight your ability to work well with others. Share examples of how you've successfully collaborated with colleagues or stakeholders in the past, and express your enthusiasm for being part of a team that embodies their values.