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- Tasks: Manage AV systems, support video conferencing, and ensure seamless multimedia experiences.
- Company: Join Yorktel-Kinly, a global leader in collaboration and managed services.
- Benefits: Competitive salary, flexible shifts, and comprehensive company benefits.
- Why this job: Be part of a dynamic team transforming workspaces with cutting-edge technology.
- Qualifications: Experience with AV systems, strong customer service skills, and technical knowledge.
- Other info: Opportunities for career growth in a supportive and innovative environment.
The predicted salary is between 42000 - 46000 £ per year.
Location: London, UK
Salary: £42,000 - £46,000 (dependent on experience), plus company benefits
Interview Process: 2 stages (Virtual and Face-to-face)
Hours: 07:00 – 16:00 or 10:00 – 18:30. Mostly 7am – 4pm, with flexibility to cover the later shift.
Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision.
With 27 offices in 11 countries, 1,600 colleagues, 900 specialist accreditations, 40 years of professional experience and 2,500 customers, we are delivering scalable, secure, and sustainable solutions around the world.
Key responsibilities- Perform L3 incident management and carry out proactive health checks in accordance with SOP
- Production of and delivery of weekly and monthly reports including faults, fixes and trends
- Provide service continuity support including preparation for a restoration of service from Power Downs, Black Building Exercises and other planned or unplanned Business Continuity Management activities
- Assist with support for video / audio conferencing problems; investigating faults and recommending further actions to rectify
- Ensure all multi-media / presentation rooms are maintained in good working order
- Presentation / multi-media meeting room/event support, including duration support
- Provide AV and VC set-up and technical support across all meeting rooms and VC equipped room
- Assist with training of new starters and freelancer
- Video / audio conference setup and support
- An excellent working knowledge of Creston, Cisco, Extron and Lightware
- A good technical understanding of video conference standards and protocols
- A working knowledge of networks
- Proven industry experience in fields relating to AV and VC activity
- Experience of client facing responsibilities in a corporate environment
- High level of customer service
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling. If you require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.
Yorktel-Kinly is committed to providing equal opportunities in employment. All qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics’. We welcome your application.
Senior AV Technician employer: Kinly
Contact Detail:
Kinly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior AV Technician
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Yorktel-Kinly. Understand their services and values so you can show how you fit into their mission of transforming workspaces.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to AV and VC support. Think about your past experiences and how they relate to the role, especially your technical skills with Creston, Cisco, and Extron.
✨Tip Number 3
Show off your customer service skills! Since this role involves client-facing responsibilities, be ready to share examples of how you've provided excellent service in previous positions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Yorktel-Kinly.
We think you need these skills to ace Senior AV Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior AV Technician role. Highlight your experience with Creston, Cisco, and other relevant technologies. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about AV technology and how you can contribute to our mission at Yorktel-Kinly. Keep it engaging and personal.
Showcase Your Customer Service Skills: Since this role involves client-facing responsibilities, make sure to highlight your customer service experience. We love candidates who can demonstrate their ability to handle challenges with a smile!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Kinly
✨Know Your AV Gear
Make sure you brush up on your knowledge of Crestron, Cisco, Extron, and Lightware systems. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had with video conferencing setups.
✨Showcase Your Customer Service Skills
Since this role involves client-facing responsibilities, prepare examples that highlight your customer service experience. Think about times when you went above and beyond to resolve an issue or improve a client's experience with AV technology.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a major AV failure during a critical meeting. Practice articulating your thought process and the steps you would take to ensure service continuity and client satisfaction.
✨Be Ready for Technical Questions
Brush up on your technical understanding of video conference standards and protocols. You might be asked to explain how different systems interact or troubleshoot common issues, so being well-prepared will help you stand out.
