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- Tasks: Provide AV technical support and manage incidents across meeting rooms.
- Company: Join Yorktel-Kinly, a global leader in collaboration and managed services.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Why this job: Be part of a dynamic team transforming workspaces with cutting-edge technology.
- Qualifications: Experience in AV/VC systems and excellent customer service skills required.
- Other info: Work in a collaborative environment with exposure to executive management.
The predicted salary is between 36000 - 48000 £ per year.
Contract Type: Full-time, Permanent
Location: London, UK
Salary: £42,000 - £46,000 (dependent on experience), plus company benefits
Interview Process: 2 stages (Virtual and Face-to-face)
Hours: Shifts could be: 07:00 – 16:00 or 10:00 – 18:30 – mostly shifts will be 7am – 4pm, but we would need flexibility to cover the later shift.
Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people.
With the expansion of one of our key global customers, we now have an opportunity for a proven AV technician, passionate about engineering, to join our highly collaborative team to provide AV technical and break fix support across all meeting rooms and technologies across our client’s campus. The position involves a high degree of exposure, working sometimes with executive management and managing directors to provide the services below.
Key responsibilities:
- Perform L3 incident management and carry out proactive health checks in accordance with SOP
- Production of and delivery of weekly and monthly reports including faults, fixes and trends
- Provide service continuity support including preparation for a restoration of service from Power Downs, Black Building Exercises and other planned or unplanned Business Continuity Management activities
- Assist with support for video / audio conferencing problems; investigating faults and recommending further actions to rectify
- Ensure all multi-media / presentation rooms are maintained in good working order
- Presentation / multi-media meeting room/event support, including duration support
- Provide AV and VC set-up and technical support across all meeting rooms and VC equipped room
- Assist with training of new starters and freelancer
- Video / audio conference setup and support
Skills and experience:
- An excellent working knowledge of Creston, Cisco, Extron and Lightware
- A good technical understanding of video conference standards and protocols
- A working knowledge of networks
- Proven industry experience in fields relating to AV and VC activity
- Experience of client facing responsibilities in a corporate environment
- High level of customer service
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.
Equal Opportunities: Yorktel-Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.
Senior AV Technician in London employer: Kinly
Contact Detail:
Kinly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior AV Technician in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Yorktel-Kinly. Understand their services and values so you can show how your skills align with their mission. This will help you stand out as a candidate who genuinely cares.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to AV technology and customer service. Think about specific examples from your past experience that demonstrate your skills. We want you to feel confident when discussing your expertise!
✨Tip Number 3
Show off your flexibility! Since the role requires shift work, be ready to discuss your availability and willingness to adapt. Highlight any previous experiences where you’ve successfully managed varying schedules or worked under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior AV Technician in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior AV Technician role. Highlight your experience with Creston, Cisco, Extron, and Lightware, as well as any client-facing responsibilities you've had. We want to see how your skills match up with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about AV technology and how you can contribute to our team. Be sure to mention any relevant experience and your understanding of video conference standards.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your problem-solving abilities. We love candidates who can tackle technical issues head-on, so share examples of how you've resolved AV or VC problems in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you're keen on joining our team at Yorktel-Kinly!
How to prepare for a job interview at Kinly
✨Know Your AV Stuff
Make sure you brush up on your knowledge of Crestron, Cisco, Extron, and Lightware. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had with video conferencing systems.
✨Showcase Your Customer Service Skills
Since this role involves client-facing responsibilities, prepare examples that highlight your customer service experience. Think about times when you went above and beyond to resolve an issue or support a client, especially in a corporate environment.
✨Be Ready for Technical Questions
Expect some technical questions during the interview. Brush up on video conference standards and protocols, and be prepared to explain how you would handle specific AV challenges. This will show your problem-solving skills and technical expertise.
✨Flexibility is Key
The job requires flexibility with shifts, so be ready to discuss your availability. Highlight your willingness to adapt to different schedules and how you manage your time effectively, especially when supporting events or meetings.
