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- Tasks: Support various business facets and manage service requests for clients.
- Company: Join a global leader in collaboration and managed services.
- Benefits: Competitive salary, company benefits, and a dynamic work environment.
- Why this job: Make a real impact while building relationships with clients and engineers.
- Qualifications: Strong communication skills and experience in prioritising workloads.
- Other info: Exciting opportunity for career growth in a supportive team.
The predicted salary is between 23000 - 29000 £ per year.
Contract Type: Full-time, 6-month Fixed Term Contract (Maternity Cover)
Location: Bridgwater, Somerset (on-site)
Salary: To £29,000 pro rata depending on experience, plus company benefits
Interview Process: 2 stage (Virtual and Face-to-face)
Yorktel-Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision.
We now have an exciting opportunity for a proven administrator / coordinator to join us, on one of our key client sites, as a maternity cover. The coordinator will provide dedicated support services to many facets of the business across multiple sites in the Bridgwater/Bristol area. You will take ownership of active case tickets ensuring that work carried out by engineers is recorded and the client is kept up to date when a resolution is found. The coordinator will follow a shift pattern, based upon a 40-hour working week between the hours of 08:00 – 18:00 ensuring coverage throughout the period. This busy and varied role will also involve dealing directly with the client’s UK customer base, building relationships with all levels of end users, and ensuring services are delivered efficiently and effectively.
Key responsibilities
- Responsible for the day-to-day logging and processing of Service Requests
- Managing required onsite engineering; liaising with field service engineers to ensure they attend site in the requested time frame, and with the correct information
- Coordinating proactive tasks, which could include health checks for client’s estates, or software release management
- Coordination of hardware repairs, or provision of advance replacements
- Organising loan hardware, ensuring accurate tracking of assets whilst on loan
- Logistics coordination - ensuring that equipment is ordered and delivered to the relevant parties
- Responsible for ensuring documentation is updated accurately, and to agreed timescales
- Quote creation and procurement - engaging with vendors or partners as required
- Communicating with clients to build an excellent long-term service relationship and providing client reporting where required
- Willing to undertake security screening (BPSS & SC) Vetting Contingency Engineers
Skills and Experience
- Excellent communication skills at all levels
- Proven experience in being able to prioritise workloads
- Ability to multi-task, with a strong attention to detail
- Have an analytical approach to problem solving and decision making
- Ability to be self-motivated and work under pressure, often to strict deadlines
- Excellent face to face, video, telephony and written communication skills
- Competent with using MS Office applications, specifically Excel, Word and Outlook
- Comfortable with going through background / security checks
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling. If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.
Equal Opportunities: Yorktel-Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.
Administrator / Coordinator in Bridgwater employer: Kinly
Contact Detail:
Kinly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator / Coordinator in Bridgwater
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Yorktel-Kinly. Understand their services and values so you can show how you fit into their culture and mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 3
Show off your skills! Be ready to discuss specific examples from your past experiences that highlight your communication skills, ability to multi-task, and problem-solving abilities. We want to see how you can bring value to the team!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Administrator / Coordinator in Bridgwater
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Administrator / Coordinator role. Highlight relevant experience and skills that match the job description, like your communication skills and ability to manage multiple tasks.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've successfully managed similar responsibilities in the past.
Showcase Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. This shows us that you take pride in your work and can handle the responsibilities of the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Kinly
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Administrator / Coordinator position. Familiarise yourself with the key tasks mentioned in the job description, like managing service requests and liaising with engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves building relationships with clients and communicating across various levels, be prepared to showcase your communication skills. Think of examples from your past experiences where you effectively communicated with clients or team members, especially in challenging situations. This will highlight your ability to handle the demands of the job.
✨Prepare for Problem-Solving Questions
Given the analytical nature of the role, expect questions that assess your problem-solving abilities. Prepare specific examples where you've successfully tackled issues or prioritised workloads under pressure. This will demonstrate your capability to think critically and manage multiple tasks efficiently.
✨Familiarise Yourself with MS Office
As the job requires proficiency in MS Office applications, particularly Excel, Word, and Outlook, brush up on these tools before your interview. Be ready to discuss how you've used them in previous roles, whether for tracking assets or creating documentation. This will show that you're technically equipped for the position.
