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- Tasks: Support AV systems in meeting rooms and events, ensuring everything runs smoothly.
- Company: Kinly is a leading global AV and UCC technology advisor with over 25 years of experience.
- Benefits: Enjoy competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Join a dynamic team, work on exciting projects, and enhance your tech skills in a collaborative environment.
- Qualifications: Experience with AV systems, conferencing platforms, and strong troubleshooting skills are essential.
- Other info: Full-time role with a mix of virtual and face-to-face interviews.
The predicted salary is between 36000 - 60000 £ per year.
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Role: AV Operations Support Technician
Contract Type: Full-time, Permanent
Location: London, UK
Salary: Competitive and negotiable depending on experience, plus company benefits
Interview Process: 2 stages (Virtual and Face-to-face)
Hours: Monday – Friday 8.30 am – 5.30 pm
Kinly is a leading integrator of audio-visual and unified communications solutions, serving as a trusted global technology advisor for over 25 years. We design, develop, and support complex audiovisual solutions for major organizations.
We are seeking an AV engineer to join Kinly, working on a prestigious customer site. The AV Operations Support Technician will ensure seamless AV support across client meeting rooms, event spaces, and auditoriums. Responsibilities include incident management, proactive maintenance, managing software licenses, acting as SME on meeting technology requests, and regional site visits. The ideal candidate is a skilled, independent problem-solver with excellent customer service skills.
Key Responsibilities:
- Provide Level 3 incident management and resolution for all AV equipment and systems, including troubleshooting and repair.
- Support Microsoft Teams and Zoom, including setup, configuration, troubleshooting, and training.
- Manage digital signage systems, content creation, scheduling, and troubleshooting.
- Assist with small-scale AV projects, including planning and execution.
- Manage AV software licenses, liaising with suppliers, renewals, and proposals.
- Support regional site visits, including travel and overnight stays.
- Participate in business continuity planning and activities.
- Deliver excellent customer service, documenting issues and solutions thoroughly.
- Collaborate with team members and mentor junior technicians.
- Ensure health and safety regulations are followed, including manual handling.
Skills and Experience:
- Deep understanding of AV systems (audio, video, lighting, control systems).
- Expertise in conferencing platforms (MS Teams, Zoom).
- Proficiency with digital signage and CMS platforms.
- Networking knowledge (IP, TCP/IP, UDP).
- Experience with control systems (Crestron, AMX) is desirable.
- Strong troubleshooting skills.
- Excellent communication and documentation skills.
- Experience in AV and VC in a corporate environment.
Desirable Skills & Experience:
- Mentoring and training junior technicians.
- Project management experience.
- Certifications such as InfoComm Essentials of AV technology or CTS.
If selected for an interview and reasonable adjustments are needed, please inform the Talent Acquisition team at scheduling. For alternative formats of the vacancy or application process, email jobs@kinly.com or visit the Kinly page on Vercida for customizable content.
About Kinly: Kinly is a trusted global AV and UCC technology advisor, delivering solutions that enhance collaboration and productivity. Our team is passionate about helping organizations achieve their communication goals with innovative technology, tailored to their needs.
Why Join Us? We are experienced, proven, independent, and global, working with top brands on high-profile projects. We value diversity and are committed to equal opportunity employment.
Additional Details:
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Other
- Industries: IT Services and IT Consulting
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AV Operations Support Technician employer: Kinly
Contact Detail:
Kinly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Operations Support Technician
✨Tip Number 1
Familiarise yourself with the specific AV systems and technologies mentioned in the job description, such as Microsoft Teams, Zoom, and digital signage platforms. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your troubleshooting experiences in detail. Think of specific examples where you've resolved AV issues, as this will showcase your problem-solving skills and ability to handle Level 3 incident management effectively.
✨Tip Number 3
Highlight any experience you have with mentoring or training junior technicians. Kinly values collaboration and knowledge sharing, so demonstrating your ability to support and guide others can set you apart from other candidates.
✨Tip Number 4
Research Kinly's recent projects and their approach to AV solutions. Being able to discuss how your skills align with their mission and values during the interview will show that you're not just looking for any job, but are genuinely interested in contributing to their success.
We think you need these skills to ace AV Operations Support Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the AV Operations Support Technician role at Kinly. Tailor your application to highlight relevant experience and skills that match the job description.
Craft a Strong CV: Your CV should clearly outline your technical skills, particularly in AV systems, conferencing platforms like Microsoft Teams and Zoom, and any relevant project management experience. Use bullet points for clarity and ensure it is well-structured.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that demonstrate your problem-solving abilities and customer service skills, as these are crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for the AV Operations Support Technician role.
How to prepare for a job interview at Kinly
✨Showcase Your Technical Skills
Make sure to highlight your deep understanding of AV systems and conferencing platforms like Microsoft Teams and Zoom. Be prepared to discuss specific experiences where you successfully troubleshot AV equipment or managed software licenses.
✨Demonstrate Problem-Solving Abilities
As an AV Operations Support Technician, you'll need to be a skilled problem-solver. Prepare examples of past incidents you've managed, focusing on your approach to troubleshooting and resolution, especially in high-pressure situations.
✨Emphasise Customer Service Experience
Excellent customer service is key in this role. Share instances where you've gone above and beyond to assist clients or colleagues, particularly in a corporate environment. This will show your commitment to delivering exceptional support.
✨Prepare for Team Collaboration Questions
Since the role involves mentoring junior technicians and collaborating with team members, be ready to discuss your experience working in teams. Highlight any leadership roles or training experiences that demonstrate your ability to work well with others.
