Hammersmith, Hammersmith and Fulham, Greater London / Permanent
Credit Controllers are responsible for executing the debt chasing process, communicating with
tenants and landlords, and escalating cases as needed. They handle both rent arrears and
outstanding fee debt.
Responsibilities:
Letter 1 (Day 3) to Tenant & Landlord
Telephone call with follow-up email (Day 4) to Tenant
Respond to Tenant & Landlord queries
Letter 2 (Day 7) to Tenant & Landlord
Telephone call with follow-up email (Day 8) to Tenant
Notify (Day 14) arrears to Branch Directors and PM
Letter 3 (Day 14) to Tenant & Landlord
Telephone call with follow-up email (Day 15) to Tenant
Letter 4 (Day 21) to Tenant & Landlord - Intent to go legal
Telephone call with follow-up email (Day 22) to Tenant
Discussion to go legal with landlord
Progress rent insurance claim
Fee chasing (Day 7) letter 1
Telephone call with follow-up email (Day 8)
Fee chasing (Day 21) letter 2
Telephone call with follow-up email (Day 22)
Fee chasing (Day 31) letter 3
Telephone call with follow-up email (Day 32)
Respond to queries
Key Performance Indicators (KPIs):
- Timely issuance of arrears letters and follow-ups
- Effective communication with tenants and landlords
- Reduction in rent arrears and fee debt
- Accurate documentation and escalation of legal cases
- Successful coordination with Branch Directors and PMs
- Resolution of queries within defined timeframes
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Credit Controller employer: Kinleigh Limited.
KFH is an exceptional employer, offering a dynamic work environment in the heart of Wimbledon, where you can thrive as a Senior Relationship Manager. With a strong commitment to employee growth and development, we provide opportunities for professional advancement while fostering a collaborative culture that values integrity and outstanding service. Join us at London’s largest property services group, where your contributions will be recognised and rewarded in a supportive and inclusive atmosphere.
