At a Glance
- Tasks: Manage tenancy documents and ensure excellent customer service for landlords and tenants.
- Company: KFH, London's largest property services group with a collaborative culture.
- Benefits: Comprehensive training, career progression, and a range of company benefits.
- Other info: Be part of a team that values integrity and continuous improvement.
- Why this job: Join a dynamic team and enhance your skills in a growing industry.
- Qualifications: Proven experience in administration and outstanding communication skills.
The predicted salary is between 30000 - 40000 € per year.
At KFH, we are London’s largest property services group — and we’re growing. As part of the Lomond group, our services span sales, lettings, block management, surveying, and financial services.
What’s the role? You will report into our Assistant Manager. Responsibilities of an administrator include:
- Prepare renewal of tenancy letters, addendums, statements of account, offer confirmation letters and Tenancy Agreements.
- Email completed documents to landlords and tenants, deal with any follow up queries from landlords or tenants, prepare any amended documentation as necessary and once approved email to the relevant parties.
- Ensure customer service standards are maintained by answering the telephone and responding to emails.
- Process payments through Sage Pay for Rent or Landlord letting fees.
- Renew tenant’s deposits on the TDS website upon renewal and email the tenant the new deposit certificate in a timely manner.
At KFH we are looking for an administrator with a proven track record in a similar role, an administrator that offers outstanding communication, and someone who is passionate about delivering excellent customer service to all of our clients whilst achieving the right results, and enhancing our reputation.
Why join us? At KFH, you’ll be part of a collaborative team that values integrity, customer service, and continuous improvement. We provide comprehensive training, career progression, and access to a wide range of company benefits.
Tenancy Management Administrator employer: Kinleigh Folkard & Hayward
KFH is an exceptional employer, offering a vibrant work culture that prioritises integrity and customer service. As part of London’s largest property services group, employees benefit from comprehensive training and clear career progression opportunities, all while being part of a collaborative team dedicated to excellence. Located in the heart of London, KFH provides a dynamic environment where your contributions are valued and rewarded.
Contact Detail:
Kinleigh Folkard & Hayward Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Management Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services industry, especially those who work at KFH or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching KFH and understanding their values. We want to see that you’re not just interested in the role but also in being part of our collaborative team that values integrity and customer service.
✨Tip Number 3
Show off your communication skills! During interviews or networking events, be clear and concise when discussing your experience. Remember, as a Tenancy Management Administrator, effective communication is key to success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the KFH family.
We think you need these skills to ace Tenancy Management Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tenancy Management Administrator role. Highlight your relevant experience in property services and customer service, as we want to see how you can contribute to our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for delivering excellent customer service and your proven track record in similar roles. Let us know why you’re excited about joining KFH!
Be Clear and Concise:When filling out your application, keep your language clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand and directly related to the job description.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our collaborative team at KFH.
How to prepare for a job interview at Kinleigh Folkard & Hayward
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenancy Management Administrator inside out. Familiarise yourself with tenancy agreements, customer service standards, and the tools like Sage Pay that you'll be using. This will show your potential employer that you're serious about the position.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with landlords and tenants, be prepared to demonstrate your communication skills during the interview. Think of examples where you've successfully handled queries or resolved issues in previous roles. This will highlight your ability to maintain excellent customer service.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios related to tenancy management. For instance, how would you handle a difficult tenant or a late payment? Practising your responses to these types of questions can help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your interest in the company and helps you determine if it’s the right fit for you.
