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- Tasks: Manage properties, resolve complaints, and ensure excellent customer service.
- Company: Join KFH, London's largest property services group, and be part of our growth!
- Benefits: Competitive salary, inclusive culture, and opportunities for professional development.
- Other info: Diverse and inclusive workplace committed to equal opportunities.
- Why this job: Make a real impact in property management while collaborating with a dynamic team.
- Qualifications: Experience in residential property management and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
At KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! KFH’s range of property services are made up of sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity.
As a Senior Relationship Manager, you will ensure that the properties under your care meet all legal and contractual obligations whilst providing excellent customer service. You will also support the Team Leaders in embedding consistent best practice across the department.
Key tasks will involve:
- Handling first level complaints and resolving them without escalation.
- Managing property performance and reporting to your line manager.
- Overseeing safety inspections, maintenance requests, and contractor appointments.
- Conducting property visits and ensuring contractual obligations are met.
- Managing deposit returns, insurance claims, and legal compliance.
- Supporting colleagues and collaborating across departments to deliver excellent customer service.
What can you bring to the role?
- A proven track record in residential property management.
- Experience managing third-party contractors and resolving complaints.
- Strong communication skills, both written and verbal.
- IT literacy and familiarity with CRM systems.
- A client-focused mindset and a commitment to excellent service.
- ARLA qualification is desirable but not essential.
KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
Senior Relationship Property Manager employer: Kinleigh Folkard & Hayward
Contact Detail:
Kinleigh Folkard & Hayward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Relationship Property Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching KFH and their values. Understand their approach to customer service and property management, so you can showcase how your experience aligns with their mission during the chat.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to handling complaints and managing contractors. We want you to feel confident and ready to impress when it’s your turn to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the KFH team.
We think you need these skills to ace Senior Relationship Property Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Relationship Property Manager role. Highlight your experience in residential property management and any relevant achievements that showcase your ability to deliver excellent customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for KFH. Mention your strong communication skills and how you’ve successfully managed complaints in the past.
Showcase Your IT Skills: Since familiarity with CRM systems is important, don’t forget to mention your IT literacy in your application. If you have experience with specific software, give us the details!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Kinleigh Folkard & Hayward
✨Know Your Stuff
Make sure you brush up on your knowledge of residential property management. Familiarise yourself with the legal and contractual obligations that come with the role, as well as any recent changes in regulations. This will show that you're not just interested in the job, but that you’re also proactive and informed.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively handled complaints or resolved issues in the past. Think about specific situations where your communication made a difference, and be ready to discuss these during the interview.
✨Demonstrate Team Spirit
KFH values collaboration, so be prepared to talk about how you've worked with others in previous roles. Share instances where you supported colleagues or contributed to team success, especially in managing contractors or ensuring customer satisfaction.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about KFH’s approach to property management or how they ensure best practices across departments. It shows your genuine interest in the company and the role, and it gives you a chance to assess if it's the right fit for you.