At a Glance
- Tasks: Manage high-value properties and deliver exceptional customer experiences.
- Company: Join KFH, London's largest property services group, known for integrity and collaboration.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Join a diverse team committed to outstanding service and career development.
- Why this job: Make a real impact in property management while working with a dynamic team.
- Qualifications: Experience in residential property management and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
At KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! KFH’s range of property services are made up of sales, lettings, property management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity.
As a Senior Prime Property Relationship Manager, you’ll be responsible for managing a portfolio of high-value properties while delivering an exceptional customer experience. You’ll take ownership of client relationships, ensure legal and contractual obligations are met, and support the wider team in delivering a premium service.
Key tasks will involve:
- Managing high-value property portfolios with a strong client and tenant focus.
- Providing tailored recommendations and solutions to clients and tenants.
- Visiting properties regularly and liaising with contractors, clients, and tenants.
- Handling maintenance requests, safety inspections, and compliance documentation.
- Overseeing deposit returns, insurance claims, and refurbishment projects.
- Ensuring licensing, utility billing, and council tax obligations are met.
- Collaborating with colleagues and supporting the wider team.
- Producing client reports and maintaining accurate records.
- Escalating complex issues to your line manager when needed.
What can you bring to the role?
- A strong background in residential property management, ideally with experience in prime portfolios.
- Excellent communication skills - confident, clear, and professional.
- Experience managing third-party contractors and resolving issues efficiently.
- Great attention to detail and a proactive, solutions-focused mindset.
- ARLA qualification is essential.
- A collaborative approach and a passion for delivering outstanding service.
- The ability to stay organised and resilient under pressure.
KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
Senior Property Manager employer: Kinleigh Folkard & Hayward
At Kinleigh Folkard & Hayward, we pride ourselves on being an excellent employer, offering a dynamic work culture that values teamwork and customer service. Our London branch provides ample opportunities for professional growth, competitive earnings, and employee discounts, making it an ideal place for those looking to build a rewarding career in the property services sector.
Contact Details:
Kinleigh Folkard & Hayward Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Property Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management scene. Attend industry events, join local meetups, or even hit up LinkedIn to find folks who can give you the inside scoop on job openings.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience with high-value properties and your knack for delivering exceptional customer service. We want them to see you as the go-to person for their needs.
✨Tip Number 3
Be proactive! If you know of a company you’d love to work for, don’t wait for them to post a job. Reach out directly, express your interest, and share how you can add value to their team. It shows initiative and could land you an interview!
✨Tip Number 4
Keep it organised! Make a list of companies you’re interested in and track your applications and follow-ups. This way, you won’t miss any opportunities, and you’ll be ready to discuss your progress when you get that all-important interview call.
We think you need these skills to ace Senior Property Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Senior Property Manager role. Highlight your background in residential property management and any relevant qualifications, like your ARLA certification.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for property management and how you can deliver exceptional service. Be sure to mention specific experiences that demonstrate your ability to manage high-value portfolios.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and professional. Use concise language and structure your documents well to reflect your attention to detail.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining the KFH team!
How to prepare for a job interview at Kinleigh Folkard & Hayward
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the types of high-value properties KFH manages. Familiarise yourself with the specifics of property management, including legal obligations and compliance issues. This will show your potential employer that you're not just interested in the role but are also knowledgeable about their business.
✨Showcase Your Communication Skills
As a Senior Property Manager, excellent communication is key. Prepare examples of how you've effectively managed client relationships or resolved conflicts in the past. Practising clear and confident responses will help you demonstrate your ability to communicate professionally, which is crucial for this role.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in property management and how you overcame them. KFH values a proactive, solutions-focused mindset, so sharing your experiences in managing contractors or handling maintenance requests will illustrate your capability to tackle complex issues efficiently.
✨Emphasise Team Collaboration
KFH prides itself on collaboration, so be prepared to talk about how you've worked with colleagues in the past. Share examples of how you supported your team or contributed to achieving common goals. This will show that you’re not just a lone wolf but someone who thrives in a team environment.
