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- Tasks: Manage high-value property portfolios and deliver exceptional customer experiences.
- Company: Join KFH, London's largest property services group, known for integrity and collaboration.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact in property management while working with a dynamic team.
- Qualifications: Experience in residential property management and strong communication skills required.
- Other info: Join a diverse team committed to outstanding service and career development.
The predicted salary is between 36000 - 60000 £ per year.
At KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! KFH’s range of property services includes sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity.
As a Senior Prime Relationship Manager, you’ll be responsible for managing a portfolio of high-value properties while delivering an exceptional customer experience. You’ll take ownership of client relationships, ensure legal and contractual obligations are met, and support the wider team in delivering a premium service.
Key tasks will involve:
- Managing high-value property portfolios with a strong client and tenant focus.
- Providing tailored recommendations and solutions to clients and tenants.
- Visiting properties regularly and liaising with contractors, clients, and tenants.
- Handling maintenance requests, safety inspections, and compliance documentation.
- Overseeing deposit returns, insurance claims, and refurbishment projects.
- Ensuring licensing, utility billing, and council tax obligations are met.
- Collaborating with colleagues and supporting the wider team.
- Producing client reports and maintaining accurate records.
- Escalating complex issues to your line manager when needed.
What can you bring to the role?
- A strong background in residential property management, ideally with experience in prime portfolios.
- Excellent communication skills – confident, clear, and professional.
- Experience managing third-party contractors and resolving issues efficiently.
- Great attention to detail and a proactive, solutions-focused mindset.
- ARLA qualification is essential.
- A collaborative approach and a passion for delivering outstanding service.
- The ability to stay organised and resilient under pressure.
KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
Senior Prime Relationship Manager employer: Kinleigh Folkard & Hayward
Contact Detail:
Kinleigh Folkard & Hayward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Prime Relationship Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management scene. Attend industry events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your expertise! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your experience with high-value properties and your knack for delivering exceptional customer service. Share specific examples that demonstrate your skills and how you’ve tackled challenges in the past.
✨Tip Number 3
Be proactive! If you see a role that catches your eye, don’t just wait for the application process to open up. Reach out directly to the company through our website, express your interest, and ask about upcoming opportunities. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Mention something specific from the interview to remind them of your conversation and reinforce your enthusiasm for the role.
We think you need these skills to ace Senior Prime Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Senior Prime Relationship Manager role. Highlight your background in residential property management and any relevant qualifications, like your ARLA certification.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for delivering exceptional service and how your proactive mindset can benefit KFH. Don’t forget to mention your experience with high-value properties!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and professional. Use confident language and structure your documents well to demonstrate your attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed by our team. Plus, it shows you’re keen on joining KFH and being part of our growing family!
How to prepare for a job interview at Kinleigh Folkard & Hayward
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the types of high-value properties KFH manages. Familiarise yourself with the specifics of property management, including legal obligations and compliance issues. This will show your potential employer that you're not just interested in the role but are also knowledgeable about their business.
✨Showcase Your Communication Skills
As a Senior Prime Relationship Manager, excellent communication is key. Prepare examples of how you've effectively managed client relationships in the past. Think about times when you resolved conflicts or provided tailored solutions to clients and tenants. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Your Problem-Solving Abilities
KFH values a proactive, solutions-focused mindset. Be ready to discuss specific challenges you've faced in property management and how you overcame them. Highlight your experience with third-party contractors and how you efficiently resolved issues, as this will resonate well with the interviewers.
✨Emphasise Team Collaboration
Since the role involves supporting the wider team, be prepared to talk about your collaborative experiences. Share examples of how you've worked with colleagues to achieve common goals or improve service delivery. This will illustrate your ability to fit into KFH's culture of teamwork and integrity.