At a Glance
- Tasks: Manage residential properties, ensuring compliance and delivering top-notch customer service.
- Company: Join KFH, London's largest property services group, known for its collaborative culture.
- Benefits: Competitive salary, career growth opportunities, and a commitment to diversity and inclusion.
- Other info: Dynamic role with opportunities to collaborate across departments and enhance your career.
- Why this job: Make a real impact in property management while working with a supportive team.
- Qualifications: Experience in residential property management and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
At KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! KFH’s range of property services are made up of sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity.
As a Senior Relationship Manager, you will ensure that the properties under your care meet all legal and contractual obligations whilst providing excellent customer service. You will also support the Team Leaders in embedding consistent best practice across the department.
Key tasks will involve:
- Handling first level complaints and resolving them without escalation.
- Managing property performance and reporting to your line manager.
- Overseeing safety inspections, maintenance requests, and contractor appointments.
- Conducting property visits and ensuring contractual obligations are met.
- Managing deposit returns, insurance claims, and legal compliance.
- Supporting colleagues and collaborating across departments to deliver excellent customer service.
What can you bring to the role?
- A proven track record in residential property management.
- Experience managing third-party contractors and resolving complaints.
- Strong communication skills, both written and verbal.
- IT literacy and familiarity with CRM systems.
- A client-focused mindset and a commitment to excellent service.
- ARLA qualification is desirable but not essential.
KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
Senior Lettings Relationship Manager (Residential Property) employer: Kinleigh Folkard & Hayward
KFH is an exceptional employer, offering a dynamic work environment in the heart of Wimbledon, where you can thrive as a Senior Lettings Relationship Manager. With a strong commitment to employee growth and development, KFH provides comprehensive training and support, fostering a culture of collaboration and integrity. Join us to be part of London's largest property services group, where your contributions are valued and rewarded, and enjoy the unique advantage of working in a vibrant community that prioritises exceptional customer service.
Contact Details:
Kinleigh Folkard & Hayward Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Lettings Relationship Manager (Residential Property)
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property management field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching KFH and their values. Understand their approach to customer service and property management, so you can show how your experience aligns with their mission during the chat.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to handling complaints and managing contractors. We want you to feel confident and ready to showcase your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the KFH team.
We think you need these skills to ace Senior Lettings Relationship Manager (Residential Property)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Lettings Relationship Manager role. Highlight your experience in residential property management and any relevant achievements that showcase your ability to deliver exceptional service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for KFH. Mention your client-focused mindset and how you’ve successfully managed third-party contractors in the past.
Showcase Your Communication Skills:Since strong communication skills are key for this role, make sure your written application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Kinleigh Folkard & Hayward
✨Know Your Stuff
Make sure you brush up on your knowledge of residential property management. Familiarise yourself with the legal and contractual obligations that come with the role, as well as any recent changes in legislation. This will show that you're not just interested in the job, but that you’re also proactive about staying informed.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively managed complaints or resolved issues in the past. Think about specific situations where your communication made a difference, and be ready to discuss these during the interview.
✨Demonstrate Team Spirit
KFH values collaboration, so be prepared to talk about how you've worked with others in previous roles. Share instances where you supported colleagues or contributed to team success, highlighting your ability to work across departments to deliver excellent customer service.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential challenges you might encounter in managing properties or handling complaints, and prepare your thought process on how you would tackle these situations effectively.
