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- Tasks: Support sales and lettings teams while ensuring top-notch customer service.
- Company: Join KFH, London's largest independent property services group with over 60 branches.
- Benefits: Enjoy perks like discounted legal fees, travel insurance, and a supportive training programme.
- Why this job: Be part of a collaborative culture that values new ideas and exceptional service.
- Qualifications: Proven administration experience and outstanding communication skills are essential.
- Other info: Participate in fun social events and community charity activities throughout the year.
The predicted salary is between 30000 - 42000 £ per year.
At KFH, our branch coordinators sit at the heart of our branch network, supporting sales and lettings negotiators and branch directors daily, allowing everyone to achieve high-quality customer service. We’re looking for an individual that can collaborate with others, share their administration knowledge and skills. We are continuously looking for opportunities to improve and are looking for a coordinator to bring new thinking and embrace our legacy.
Responsibilities of a branch coordinator include:
- Communicate with customers by phone, email and face to face maintaining company standards
- Prepare valuation packs
- Use and maintain KFH’s CRM where required
- Produce and issue all necessary paperwork for clients and solicitors
- Ensure all compliance procedures are met
- Communicate with third party companies
- Communicate with KFH’s Accounts department for payments
- Provide high levels of customer service
- Support sales and lettings negotiators, and branch directors
We are looking for a coordinator with a proven track record in administration, outstanding communication skills, and someone who is passionate about delivering excellent customer service to all of our clients whilst achieving the right results and enhancing our reputation.
In-House benefits include:
- Discounted legal fees and searches when using our in-house team for sales and purchases
- Complementary mortgage service arrangement
- Reduced fee when you sell your property with us
- Financial support in gaining qualifications
- Additional earning potential, commission earnt on employee referral scheme, block management referrals, new homes transactions and land transactions, survey referrals, referrals to our commercial team
Company benefits include:
- Travel insurance (optional benefit)
- Dental insurance (optional benefit)
- Life assurance
- Beauty and fitness discounts
- Restaurant and cinema discounts
- Charitable giving
- Employee Assistance Programme
Through KFH’s dedicated Talent Development team, you will have access to a range of in-person and online training programmes that will support you in your role and in your longer-term career development. Each year we celebrate success by hosting a companywide Awards Ceremony, in addition to many seasonal social events throughout the year. We also have regular involvement with our chosen London-based charity, London Youth, encouraging our employees to participate in various activities.
KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
Property Adminstrator employer: Kinleigh Folkard & Hayward
Contact Detail:
Kinleigh Folkard & Hayward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Adminstrator
✨Tip Number 1
Familiarise yourself with KFH's services and values. Understanding their approach to customer service and collaboration will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Network with current or former employees of KFH. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the application process.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your administrative skills and ability to work collaboratively. Being able to articulate these examples clearly will set you apart in interviews.
✨Tip Number 4
Stay updated on the property market trends in London. Showing your awareness of the industry during discussions can highlight your enthusiasm for the role and your commitment to contributing positively to KFH.
We think you need these skills to ace Property Adminstrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Property Administrator position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Communication Skills: Since the role involves significant communication with customers and colleagues, emphasise your strong communication skills in your CV and cover letter. Provide examples of how you've successfully collaborated with others in previous roles.
Showcase Administration Experience: Detail your previous administrative experience, particularly any roles where you supported teams or managed documentation. Mention specific tools or systems you've used, especially if you have experience with CRM software.
Express Enthusiasm for Customer Service: KFH values exceptional customer service, so make sure to convey your passion for delivering high-quality service. Share anecdotes that demonstrate your commitment to customer satisfaction and how you’ve gone above and beyond in past positions.
How to prepare for a job interview at Kinleigh Folkard & Hayward
✨Showcase Your Communication Skills
As a Property Administrator, you'll need to communicate effectively with customers and colleagues. During the interview, highlight your experience in building relationships and providing excellent customer service. Use specific examples to demonstrate how you've successfully communicated in previous roles.
✨Familiarise Yourself with KFH's Services
Understanding KFH's range of property services is crucial. Research their offerings, such as block management and commercial services, and be prepared to discuss how your skills can contribute to these areas. This shows your genuine interest in the company and the role.
✨Emphasise Your Administrative Experience
The role requires strong administrative skills, so be ready to discuss your relevant experience. Talk about your proficiency with CRM systems, document preparation, and compliance procedures. Providing concrete examples of your past work will help illustrate your capabilities.
✨Demonstrate a Collaborative Mindset
KFH values collaboration and new thinking. Be prepared to discuss how you've worked effectively in teams and contributed to a positive work environment. Share instances where you supported colleagues or improved processes, showcasing your ability to embrace teamwork.
