At a Glance
- Tasks: Manage properties, coordinate maintenance, and resolve tenancy issues with professionalism.
- Company: Join KFH, London's largest property services group, known for exceptional service.
- Benefits: Competitive salary, inclusive culture, and opportunities for career growth.
- Other info: Dynamic team environment focused on collaboration and excellence.
- Why this job: Be the key contact for landlords and tenants, making a real difference in property management.
- Qualifications: Experience in property management or client-facing roles, strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
At KFH, we are looking for a Relationship Manager to join our Lettings Management team in Wimbledon. Who are we? At KFH, part of the Lomond group, we are London's largest property services group, and we are growing! KFH’s range of property services are made up of sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity.
What’s the role? As a Relationship Manager, you’ll be the key point of contact for landlords and tenants, ensuring properties under your care meet all legal and contractual obligations while delivering outstanding customer service. You’ll manage a portfolio of properties, coordinate maintenance, and resolve tenancy issues with high standards of professionalism and efficiency.
Key tasks will involve:
- Managing property visits and inspections
- Coordinating safety checks and compliance documentation
- Handling maintenance requests and contractor appointments
- Resolving tenancy issues and deposit disputes
- Overseeing insurance claims and legal obligations
- Supporting team collaboration and service excellence
What can you bring to the role?
- A proven track record in property management or a similar client‑facing role
- Experience managing contractors and resolving issues effectively
- Strong communication skills – written, verbal, and over the phone
- CRM system experience
- A proactive, organised, and detail‑oriented approach
- The ability to build trust, work collaboratively, and stay resilient under pressure
KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
Relationship Manager in Merton employer: Kinleigh Folkard & Hayward
KFH is an exceptional employer, offering a dynamic work environment in the heart of Wimbledon, where you can thrive as a Relationship Manager within London's largest property services group. With a strong commitment to employee growth, KFH provides ongoing training and development opportunities, fostering a culture of collaboration and integrity that empowers you to deliver outstanding service to landlords and tenants alike. Join us and be part of a diverse team that values your contributions and supports your career aspirations.
Contact Detail:
Kinleigh Folkard & Hayward Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Manager in Merton
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the hunt for a Relationship Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching KFH and understanding their values. Show us how your experience aligns with their commitment to exceptional service and collaboration. Tailor your answers to reflect their focus on integrity and professionalism.
✨Tip Number 3
Practice your communication skills! As a Relationship Manager, you'll need to convey information clearly and build trust with landlords and tenants. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining KFH and being part of our growing team in Wimbledon.
We think you need these skills to ace Relationship Manager in Merton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Relationship Manager role. Highlight your experience in property management and client-facing roles, showcasing how you've delivered exceptional service and resolved issues effectively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about property management and how your skills align with KFH's values. Be sure to mention your proactive approach and strong communication skills.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to manage properties and resolve tenancy issues. Numbers and examples can really make your application stand out!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, making it easier for us to review your credentials.
How to prepare for a job interview at Kinleigh Folkard & Hayward
✨Know Your Stuff
Before the interview, make sure you brush up on KFH's services and values. Understand their approach to property management and customer service. This will help you demonstrate your genuine interest in the role and show that you’re aligned with their mission.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in property management or client-facing positions. Be ready to discuss how you've successfully managed contractors, resolved issues, and maintained high standards of professionalism.
✨Communication is Key
Since strong communication skills are crucial for a Relationship Manager, practice articulating your thoughts clearly. Think about how you would handle difficult conversations with landlords or tenants and be prepared to share those strategies during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, challenges they face in property management, or how they measure success in this role. This shows your enthusiasm and helps you gauge if KFH is the right fit for you.
