At a Glance
- Tasks: Manage properties, coordinate maintenance, and resolve tenancy issues with top-notch customer service.
- Company: Join KFH, London's largest property services group, known for exceptional service and collaboration.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment focused on diversity and inclusion.
- Why this job: Be the key contact for landlords and tenants, making a real difference in property management.
- Qualifications: Experience in property management or client-facing roles, strong communication skills, and CRM knowledge.
The predicted salary is between 30000 - 40000 £ per year.
At KFH, we are looking for a Relationship Manager to join our Lettings Management team in Wimbledon. Who are we? At KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! KFH’s range of property services are made up of sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity.
What’s the role? As a Relationship Manager, you’ll be the key point of contact for landlords and tenants, ensuring properties under your care meet all legal and contractual obligations while delivering outstanding customer service. You’ll manage a portfolio of properties, coordinate maintenance, and resolve tenancy issues with high standards of professionalism and efficiency.
Key tasks will involve:
- Managing property visits and inspections
- Coordinating safety checks and compliance documentation
- Handling maintenance requests and contractor appointments
- Resolving tenancy issues and deposit disputes
- Overseeing insurance claims and legal obligations
- Supporting team collaboration and service excellence
What can you bring to the role?
- A proven track record in property management or a similar client‑facing role
- Experience managing contractors and resolving issues effectively
- Strong communication skills – written, verbal, and over the phone
- CRM system experience
- A proactive, organised, and detail‑oriented approach
- The ability to build trust, work collaboratively, and stay resilient under pressure
KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
Property Relationship Manager in Merton employer: Kinleigh Folkard & Hayward
KFH is an exceptional employer, offering a dynamic work environment in the heart of Wimbledon, where you can thrive as a Property Relationship Manager. With a strong commitment to employee growth and development, KFH provides comprehensive training and support, fostering a culture of collaboration and integrity. Join us to be part of London's largest property services group, where your contributions are valued, and you can make a meaningful impact in the community.
Contact Details:
Kinleigh Folkard & Hayward Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Relationship Manager in Merton
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Kinleigh Folkard & Hayward.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Kinleigh Folkard & Hayward? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Kinleigh Folkard & Hayward's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Property Relationship Manager in Merton
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Property Relationship Manager role at Kinleigh Folkard & Hayward, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Kinleigh Folkard & Hayward
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Kinleigh Folkard & Hayward operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Kinleigh Folkard & Hayward. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Kinleigh Folkard & Hayward.
