At a Glance
- Tasks: Manage properties, resolve complaints, and ensure excellent customer service.
- Company: Join KFH, London's largest property services group, known for exceptional service.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace committed to employee development.
- Why this job: Make a real impact in property management while collaborating with a dynamic team.
- Qualifications: Experience in residential property management and strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
At KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! KFH’s range of property services are made up of sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity.
As a Senior Relationship Manager, you will ensure that the properties under your care meet all legal and contractual obligations whilst providing excellent customer service. You will also support the Team Leaders in embedding consistent best practice across the department.
Key tasks will involve:
- Handling first level complaints and resolving them without escalation.
- Managing property performance and reporting to your line manager.
- Overseeing safety inspections, maintenance requests, and contractor appointments.
- Conducting property visits and ensuring contractual obligations are met.
- Managing deposit returns, insurance claims, and legal compliance.
- Supporting colleagues and collaborating across departments to deliver excellent customer service.
What can you bring to the role?
- A proven track record in residential property management.
- Experience managing third-party contractors and resolving complaints.
- Strong communication skills, both written and verbal.
- IT literacy and familiarity with CRM systems.
- A client-focused mindset and a commitment to excellent service.
- ARLA qualification is desirable but not essential.
KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
Senior Relationship Manager in London employer: Kinleigh Folkard & Hayward
KFH is an exceptional employer, offering a dynamic work environment in the heart of Wimbledon, where you can thrive as a Senior Relationship Manager. With a strong commitment to employee growth and development, KFH provides opportunities for professional advancement while fostering a collaborative culture that values integrity and outstanding customer service. Join us and be part of London's largest property services group, where your contributions will make a meaningful impact.
Contact Detail:
Kinleigh Folkard & Hayward Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Relationship Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching KFH and their values. Understand their approach to customer service and property management, so you can showcase how your experience aligns with their mission during the chat.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to handling complaints and managing contractors. We want you to feel confident and ready to impress when it’s your turn to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Relationship Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Relationship Manager role. Highlight your experience in residential property management and any relevant achievements that showcase your ability to deliver excellent customer service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for KFH. Mention your proven track record, communication skills, and how you can contribute to the team’s success.
Showcase Your IT Skills:Since IT literacy is key, don’t forget to mention your familiarity with CRM systems. If you’ve used specific software in previous roles, give us the details to show you’re ready to hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Kinleigh Folkard & Hayward
✨Know Your Stuff
Make sure you brush up on your knowledge of residential property management. Familiarise yourself with the legal and contractual obligations that come with managing properties, as well as any recent changes in regulations. This will show that you're not just a candidate, but someone who genuinely understands the industry.
✨Showcase Your Communication Skills
As a Senior Relationship Manager, strong communication is key. Prepare examples of how you've effectively handled complaints or resolved issues in the past. Practise articulating these experiences clearly, so you can demonstrate your ability to manage relationships and collaborate across departments.
✨Be Ready for Scenario Questions
Expect to be asked about specific scenarios you might face in the role. Think about how you would handle first-level complaints or manage property performance. Having a few well-thought-out responses ready will help you feel more confident and prepared during the interview.
✨Highlight Your IT Skills
Since familiarity with CRM systems is important, be prepared to discuss your experience with technology in property management. If you've used specific software or tools, mention them and explain how they helped you improve efficiency or customer service. This will show that you're tech-savvy and ready to hit the ground running.
