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- Tasks: Manage properties, resolve complaints, and ensure excellent customer service.
- Company: Join KFH, London's largest property services group with a collaborative culture.
- Benefits: Competitive salary, discounts, wellbeing support, and career development funding.
- Why this job: Make a real impact in property management while enjoying a fun team environment.
- Qualifications: Experience in residential property management and strong communication skills.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
At KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! KFH’s range of property services are made up of sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity.
As a Senior Property Manager, you will ensure that the properties under your care meet all legal and contractual obligations whilst providing excellent customer service. You will also support the Team Leaders in embedding consistent best practice across the department. This role offers an OTE of £36,000 pa.
Key responsibilities:- Handling first level complaints and resolving them without escalation.
- Managing property performance and reporting to your line manager.
- Overseeing safety inspections, maintenance requests, and contractor appointments.
- Conducting property visits and ensuring contractual obligations are met.
- Managing deposit returns, insurance claims, and legal compliance.
- Supporting colleagues and collaborating across departments to deliver excellent customer service.
- A proven track record in residential property management.
- Experience managing third-party contractors and resolving complaints.
- Strong communication skills, both written and verbal.
- IT literacy and familiarity with CRM systems.
- A client-focused mindset and a commitment to excellent service.
- ARLA qualification is desirable but not essential.
- Smart spending app with discounts at over 900 retailers and a wellbeing centre to help with activity, nutrition, financial wellbeing, and mental health.
- Employee Assistance Programme offering free counselling support sessions.
- Smart Tech Scheme for the latest gadgets and appliances.
- Cycle2Work Scheme to help reduce carbon footprint.
- Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- Competitive base pay plus incentivised commission and performance bonuses where applicable.
- Celebrations for length of service.
- Pension planning to secure retirement.
- Funding for professional qualifications to support your career development.
- Company socials and a culture that values teamwork and fun.
KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
Senior Property Manager in London employer: Kinleigh Folkard & Hayward
Contact Detail:
Kinleigh Folkard & Hayward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Property Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching KFH and understanding their values and services. Tailor your responses to show how your experience aligns with their mission of delivering exceptional service.
✨Tip Number 3
Practice your communication skills! As a Senior Property Manager, you'll need to handle complaints and collaborate with various teams. Mock interviews with friends can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Property Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Property Manager role. Highlight your experience in residential property management and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about property management and how you can contribute to our team at KFH. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Kinleigh Folkard & Hayward
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of property management and the specific responsibilities of a Senior Property Manager. Familiarise yourself with KFH’s services and values, so you can demonstrate how your experience aligns with their mission.
✨Showcase Your Communication Skills
Since strong communication is key in this role, prepare examples that highlight your ability to handle complaints and resolve issues effectively. Think of situations where you’ve successfully communicated with clients or managed third-party contractors.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing safety inspections or dealing with difficult clients. Practise your responses to these scenarios, focusing on your problem-solving skills and customer service approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
