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- Tasks: Manage tenancy renewals, prepare documents, and ensure excellent customer service.
- Company: Join KFH, a leading lettings agency with a focus on collaboration and improvement.
- Benefits: Gain valuable experience in administration and customer service within a supportive team.
- Other info: Opportunity to develop relationships and enhance your career in a thriving environment.
- Why this job: Be part of a dynamic team that values your input and fosters growth.
- Qualifications: Experience in administration, strong communication skills, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
At KFH we are looking for a renewals administrator to join our Lettings Renewals team in Wimbledon. Are you experienced in administration using Word and Excel? Do you have strong customer service skills? Do you have experience in forming and developing great relationships with customers and colleagues? We’re looking for an individual that can collaborate with others, share their knowledge and skills. At KFH we are continuously looking for opportunities to improve and are looking for a renewals administrator to bring new thinking and embrace our legacy. You will report into our Assistant Manager.
Responsibilities of a renewals administrator include:
- Prepare renewal of tenancy letters, addendums, statements of account, offer confirmation letters and Tenancy Agreements.
- Email completed documents to landlords and tenants, deal with any follow up queries from landlords or tenants, prepare any amended documentation as necessary and once approved email to the relevant parties.
- Ensure customer service standards are maintained by answering the telephone and responding to emails.
- Process payments through Sage Pay for Rent or Landlord letting fees.
- Renew tenant’s deposits on the TDS website upon renewal and email the tenant the new deposit certificate in a timely manner.
At KFH we are looking for an administrator with a proven track record in a similar role, an administrator that offers outstanding communication, and someone who is passionate about delivering excellent customer service to all of our clients whilst achieving the right results, and enhancing our reputation.
Renewals Administrator in London employer: Kinleigh Folkard & Hayward
Contact Detail:
Kinleigh Folkard & Hayward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Administrator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at KFH or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to administration and customer service. Think about examples from your past experiences that showcase your skills in Word, Excel, and relationship-building.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with someone from KFH, let them know why you're excited about the Renewals Administrator position and how you can contribute to their team.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it’s a great way to reiterate your key strengths.
We think you need these skills to ace Renewals Administrator in London
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with Word and Excel in your application. We want to see how you've used these tools in previous roles, especially in administration. Don't forget to mention any customer service skills you've developed along the way!
Tailor Your Application: Take a moment to customise your application for the Renewals Administrator role. Use keywords from the job description to show us that you understand what we're looking for. This will help your application stand out from the crowd!
Demonstrate Your Team Spirit: We love collaboration at KFH! Share examples of how you've worked with others in past roles. Whether it's forming relationships with colleagues or providing excellent service to customers, let us know how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Kinleigh Folkard & Hayward
✨Know Your Stuff
Make sure you brush up on your knowledge of Word and Excel, as these are key tools for the role. Be ready to discuss how you've used them in previous jobs, especially in relation to preparing documents like tenancy letters and agreements.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or built strong relationships with clients, as this will demonstrate your fit for the role.
✨Be Ready to Collaborate
Since the job involves working closely with colleagues and landlords, think of times when you've successfully collaborated with others. Highlight your ability to share knowledge and support team goals during the interview.
✨Embrace Improvement
KFH values new thinking and continuous improvement. Come prepared with ideas on how you could enhance processes or customer service in the renewals team. This shows you're proactive and aligned with their vision.