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- Tasks: Lead a lettings branch to exceed targets and deliver exceptional service.
- Company: Join KFH, London's largest property services group, part of the Lomond group.
- Benefits: Enjoy competitive pay, additional earning potential, and exclusive discounts.
- Why this job: Make a real impact in the London property market while developing your leadership skills.
- Qualifications: Experience in lettings management and strong customer service skills required.
- Other info: Be part of a diverse team committed to integrity and collaboration.
The predicted salary is between 50000 - 65000 £ per year.
At KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! KFH’s range of property services includes sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity.
As a Lettings Branch Director, you will lead your office to consistently meet and exceed your branch targets through maximising the conversion of registered applicants to new tenancies and market appraisals to new instructions. You will deliver exceptional standards of service to your clients, enhance the reputation of the company, and develop long-term productive business relationships with landlords to drive repeat business. By providing leadership and motivation to your team, you will support them to achieve success. You will also ensure that your branch’s business activities are conducted professionally, with integrity, and in line with company policies, procedures, and regulatory requirements.
What can you bring to the role?
- Experience as a branch manager with a track record of success, ideally within a London lettings agency.
- Excellent customer service and selling skills with a reputation for delivering high standards.
- Full understanding of the regulatory framework within the residential lettings sector.
- In-depth understanding of the London property market and its influences.
- Strong leadership, coaching, and feedback skills.
- NFoPP Level 3 Technical Award in Residential Letting and Property Management, or similar.
KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
Lettings Branch Director employer: Kinleigh Folkard & Hayward
Contact Detail:
Kinleigh Folkard & Hayward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Branch Director
✨Tip Number 1
Network like a pro! Attend industry events, join local property groups, and connect with other lettings professionals. The more people you know, the better your chances of landing that Lettings Branch Director role.
✨Tip Number 2
Show off your expertise! Create a personal brand on social media or professional platforms like LinkedIn. Share insights about the London property market and engage with potential employers to get noticed.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to lettings management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining KFH and being part of our amazing team.
We think you need these skills to ace Lettings Branch Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lettings Branch Director role. Highlight your experience in branch management and any successes you've had in the London lettings market. We want to see how you can bring your unique skills to our team!
Showcase Your Customer Service Skills: In your application, emphasise your excellent customer service and selling skills. Share specific examples of how you've delivered high standards in previous roles. This will help us understand how you can enhance our reputation at KFH.
Demonstrate Leadership Experience: As a Lettings Branch Director, you'll need strong leadership skills. Use your application to showcase your experience in coaching and motivating teams. We love to see how you've supported others to achieve success in their roles!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and for you to stay updated on your progress. We can't wait to hear from you!
How to prepare for a job interview at Kinleigh Folkard & Hayward
✨Know Your Stuff
Make sure you brush up on your knowledge of the London property market and the lettings sector. Be ready to discuss current trends, regulations, and how they impact the business. This shows you're not just interested in the role but also passionate about the industry.
✨Showcase Your Leadership Skills
As a Lettings Branch Director, you'll need to lead a team effectively. Prepare examples of how you've motivated and developed your team in the past. Think about specific situations where your leadership made a difference and be ready to share those stories.
✨Customer Service is Key
KFH prides itself on exceptional service, so be prepared to discuss your approach to customer service. Have examples ready that demonstrate how you've gone above and beyond for clients, and how you handle difficult situations with professionalism and integrity.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about KFH's culture, growth plans, and how they measure success in the lettings department. This not only shows your interest but also helps you determine if the company is the right fit for you.