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- Tasks: Support sales and lettings teams while ensuring top-notch customer service.
- Company: Join KFH, London's largest property services group with over 60 branches.
- Benefits: Enjoy flexible work options, discounts, and additional earning potential.
- Why this job: Be part of a collaborative culture that values fresh ideas and exceptional service.
- Qualifications: Experience in administration and outstanding communication skills are essential.
- Other info: KFH is committed to diversity and inclusion in the workplace.
The predicted salary is between 28800 - 43200 £ per year.
At KFH, our branch coordinators sit at the heart of our branch network, supporting sales and lettings negotiators and branch directors daily, allowing everyone to achieve high-quality customer service. Do you have experience in forming and developing great relationships with customers and colleagues? We’re looking for an individual that can collaborate with others and share their administration knowledge and skills.
At KFH, we are continuously looking for opportunities to improve and are looking for a coordinator to bring new thinking and embrace our legacy. With over 60 branches across the capital, we are London’s largest property services group, and we are growing! As one of London’s leading property services groups, we offer a range of property services including block management, commercial, residential, and financial services. We manage over 15,000 residential and commercial units in different mixed-use schemes across 130 locations in London, with a combined portfolio worth £10 billion. In addition to this, we have one of the largest teams of qualified chartered surveyors and valuers in London and provide a whole range of services for corporate and private clients.
Our employees are at the heart of our business and help to drive our success by supporting each other and providing exceptional service with care in order to achieve the right results with integrity. We pride ourselves on working in collaboration and valuing experience as well as encouraging new thinking. You will report to our Regional Administration Manager.
Responsibilities of a branch coordinator include:
- Communicate with customers by phone, email and face to face maintaining company standards
- Prepare valuation packs
- Use and maintain KFH’s CRM where required
- Produce and issue all necessary paperwork for clients and solicitors
- Ensure all compliance procedures are met
- Communicate with third party companies
- Communicate with KFH’s Accounts department for payments
- Provide high levels of customer service
- Support sales and lettings negotiators, and branch directors
At KFH, we are looking for a coordinator with a proven track record in administration, outstanding communication skills, and someone who is passionate about delivering excellent customer service to all of our clients whilst achieving the right results and enhancing our reputation.
KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
Branch Coordinator - Streatham employer: Kinleigh Folkard & Hayward
Contact Detail:
Kinleigh Folkard & Hayward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Coordinator - Streatham
✨Tip Number 1
Familiarise yourself with KFH's values and mission. Understanding their commitment to exceptional customer service and collaboration will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of KFH. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your ability to support teams and deliver excellent customer service. Be ready to discuss how you've successfully collaborated with others in a fast-paced environment.
✨Tip Number 4
Showcase your administrative skills by being well-organised and detail-oriented during any interactions with KFH. This will reflect your capability to handle the responsibilities of a branch coordinator effectively.
We think you need these skills to ace Branch Coordinator - Streatham
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Branch Coordinator at KFH. Highlight your experience in administration and customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills and any relevant experience in property services or administration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to collaborate with others. Mention specific examples of how you've successfully supported teams in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role.
How to prepare for a job interview at Kinleigh Folkard & Hayward
✨Showcase Your Communication Skills
As a Branch Coordinator, effective communication is key. Be prepared to discuss specific examples of how you've successfully communicated with customers and colleagues in the past. Highlight your ability to maintain high standards in both verbal and written communication.
✨Demonstrate Your Administrative Expertise
Since the role requires strong administrative skills, come ready to talk about your experience with CRM systems and document preparation. You might want to mention any relevant software you’ve used and how it has helped you streamline processes in previous roles.
✨Emphasise Team Collaboration
KFH values collaboration, so be sure to share experiences where you worked effectively within a team. Discuss how you supported others in achieving their goals and how you contributed to a positive team environment.
✨Express Your Passion for Customer Service
The role is centred around delivering exceptional customer service. Prepare to explain what excellent customer service means to you and provide examples of how you've gone above and beyond to meet client needs in your previous positions.