Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support sales and lettings teams while ensuring top-notch customer service.
- Company: Join KFH, London's largest property services group with over 60 branches.
- Benefits: Enjoy flexible work options, discounts, and potential for extra earnings.
- Why this job: Be part of a collaborative culture that values fresh ideas and exceptional service.
- Qualifications: Experience in administration and strong communication skills are essential.
- Other info: KFH promotes diversity and inclusivity in the workplace.
The predicted salary is between 30000 - 42000 £ per year.
Overview
At KFH we are looking for a Branch Coordinator to join our Sales and Lettings team.
Who are we?
At KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! KFH’s range of property services are made up of sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity.
What’s the role?
As a Branch Coordinator, you’ll be the backbone of your branch, supporting both the sales and lettings teams with efficient, responsive, and customer-focused administration. You’ll ensure all branch processes run smoothly, from managing property files and compliance documents to coordinating marketing materials and client communications.
- Handling calls, emails, and messages professionally and efficiently
- Preparing valuation packs, instruction letters, and property marketing materials
- Managing property portals, compliance checks, and ID verification
- Supporting sales and lettings progression including offer registration and documentation
- Coordinating branch keys, petty cash, stationery, and health & safety checks
What can you bring to the role?
- Experience in a fast-paced administrative role, ideally within a London estate agency
- Strong attention to detail and excellent organisational skills to keep everything running smoothly
- Confident communication skills – face-to-face, over the phone, and via email
- A proactive, can-do attitude and the ability to multitask effectively
- Familiarity with using CRM systems, we’ll support you with training on our system: Reapit
KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
Click here to see all our company benefits, including additional earning potential and discounts.
KFH. People. We get it.
#J-18808-Ljbffr
Branch Coordinator employer: Kinleigh Folkard & Hayward
Contact Detail:
Kinleigh Folkard & Hayward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Coordinator
✨Tip Number 1
Familiarise yourself with KFH's services and values. Understanding their approach to customer service and collaboration will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Network with current or former employees of KFH. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the application process.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your administrative skills and ability to work collaboratively. Being able to articulate these examples clearly will set you apart in interviews.
✨Tip Number 4
Stay updated on the property market trends in London. Showing your awareness of the industry during discussions can highlight your enthusiasm for the role and your commitment to contributing positively to KFH.
We think you need these skills to ace Branch Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Use specific examples that demonstrate your ability to form relationships with customers and colleagues, as this is crucial for the Branch Coordinator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention how your skills align with KFH's values of collaboration and integrity, and provide examples of how you've successfully supported teams in the past.
Highlight Communication Skills: Since the role involves significant communication with customers and third parties, emphasise your strong communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated in previous roles.
Showcase Problem-Solving Abilities: KFH is looking for someone who can bring new thinking and improve processes. Include examples in your application that demonstrate your problem-solving abilities and how you've contributed to enhancing operations in previous positions.
How to prepare for a job interview at Kinleigh Folkard & Hayward
✨Showcase Your Communication Skills
As a Branch Coordinator, effective communication is key. Be prepared to discuss examples of how you've successfully communicated with customers and colleagues in the past. Highlight your ability to maintain high standards in both verbal and written communication.
✨Demonstrate Your Administrative Expertise
Since the role requires strong administrative skills, come ready to share specific experiences where you managed paperwork, prepared valuation packs, or used CRM systems. This will show that you have the practical knowledge needed for the position.
✨Emphasise Team Collaboration
KFH values collaboration, so be sure to mention instances where you've worked effectively within a team. Discuss how you supported others in achieving their goals and how you contributed to a positive team environment.
✨Express Your Passion for Customer Service
The role is centred around delivering exceptional customer service. Prepare to talk about what excellent customer service means to you and provide examples of how you've gone above and beyond to ensure client satisfaction in previous roles.
