At a Glance
- Tasks: Assist customers and maintain the branch's online diary while providing excellent service.
- Company: KFH, a leading property company with a focus on customer satisfaction.
- Benefits: Flexible Saturday hours, networking opportunities, and industry-leading training.
- Other info: Join a diverse team committed to inclusivity and personal growth.
- Why this job: Gain valuable experience in property while working in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
Are you someone who is studying during the week?
Looking for additional work?
Or just interested in property?
At KFH we have a Saturday assistant position available to join one of our established branches.
You will report to our Branch Director.
Responsibilities of a Saturday assistant include
- Communicate with customers by phone, email and face to face maintaining company standards
- Use and maintain the branch's online diary where required
- Communicate with third party companies when necessary
- Provide high levels of customer service At KFH we are looking for an assistant with a proven track record in administration, someone who offers outstanding communication, and someone who is passionate about delivering excellent customer service to all of our clients whilst achieving the right results, and enhancing our reputation.
In time, if you wish to look for a full time or permanent position with us we offer fantastic networking opportunities as well as an industry leading training programme to develop our staff.
We're looking for someone who is diligent and personable, KFH is an equal opportunity employer.
We are committed to creating a diverse and inclusive environment for all employees.
KFH.
People.
We get it.
#J-18808-Ljbffr
assistant employer: Kinleigh Folkard & Hayward
At Kinleigh Folkard & Hayward, we pride ourselves on being a top employer in the property services sector, offering a dynamic work culture that fosters collaboration and innovation. Our London-based team enjoys comprehensive training and development opportunities, ensuring that every employee can grow their career while contributing to our mission of delivering exceptional service. With a focus on work-life balance and a supportive environment, we empower our Sales Negotiators to thrive and make a meaningful impact in the property market.
Contact Details:
Kinleigh Folkard & Hayward Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kinleigh Folkard & Hayward. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kinleigh Folkard & Hayward before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kinleigh Folkard & Hayward:Your cover letter is your chance to shine! Tell us why you want to work at Kinleigh Folkard & Hayward specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kinleigh Folkard & Hayward!
How to prepare for a job interview at Kinleigh Folkard & Hayward
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
