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- Tasks: Help tenants find their dream homes and support landlords throughout the renting process.
- Company: Join Kinleigh Folkard & Hayward, a leading estate agency with a focus on exceptional service.
- Benefits: Enjoy perks like travel insurance, dental cover, discounts, and an uncapped commission structure.
- Why this job: Be part of a dynamic team that values collaboration, training, and community involvement.
- Qualifications: Experience in estate agency and a passion for outstanding customer service are essential.
- Other info: Celebrate success with awards and ski trips, while contributing to local charities.
The predicted salary is between 28800 - 43200 £ per year.
At KFH we are looking for a lettings assistant manager. Do you have experience as a senior negotiator or assistant manager? Are you self-motivated, trustworthy and reliable? Do you have experience in forming and developing great relationships with customers and colleagues? If so, this lettings assistant manager position could be for you!
KFH offer fantastic social opportunities, industry leading training programmes and a network to learn from the best. We’re looking for an individual that can collaborate with others, share their lettings knowledge and skills. At KFH we are continuously looking for opportunities to improve and are looking for a lettings assistant manager to bring new thinking and embrace our legacy.
As a lettings assistant manager you will play a key part in helping tenants to find the right property, working with your landlords to support them in the renting process from marketing through to negotiation, progressing a tenancy and to the final move in day. Throughout this you will be offering exceptional customer service to your applicants, landlords, and other parties. You will report to our Branch Director.
Responsibilities of a lettings assistant manager include:
- Daily management of applicants
- Generate and conducting viewings in a professional manner
- Ensuring landlords are up to date on all matters
- Negotiating offers
- Collect holding deposits and tenancy monies
- Oversee tenant referencing and right to rent checks
- Oversee all legal compliance on agreed offers
- Provide high levels of customer service
At KFH we are looking for an assistant manager with a proven track record in estate agency, an individual that offers outstanding communication, and someone who is passionate about delivering excellent customer service to all of our clients whilst achieving the right results, and enhancing our reputation.
Company benefits include:
- Travel insurance (optional benefit)
- Dental insurance (optional benefit)
- Life assurance
- Beauty and fitness discounts
- Restaurant and cinema discounts
- Charitable giving
- Employee Assistance Programme
- Access to our incentive schemes
Through KFH’s dedicated Talent Development team you will have access to a range of in person and online training programmes that will support you in your role and in your longer-term career development. As a lettings assistant manager at KFH, you will reap the rewards of an uncapped commission structure up to 30% plus cross referral incentives. Each year we celebrate success by hosting a companywide Awards Ceremony and we also take our top performing employees skiing in Verbier. We also have regular involvement with our chosen London based charity, London Youth. Activities vary from cake sales to Tough Mudder to marathons and we encourage our employees to participate. We pride ourselves in fantastic customer service, exceptional communication and delivering the right results.
This lettings assistant manager role is for someone looking for that next step in property. KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
Contact Detail:
Kinleigh Folkard & Hayward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Assistant Manager
✨Tip Number 1
Familiarise yourself with the local property market and trends. Understanding the area you’ll be working in will not only help you in negotiations but also show your potential employer that you’re proactive and knowledgeable.
✨Tip Number 2
Network with professionals in the lettings industry. Attend local property events or join online forums to connect with others. This can provide valuable insights and may even lead to referrals or recommendations.
✨Tip Number 3
Demonstrate your customer service skills in any interactions you have. Whether it’s through social media or during networking events, showing that you can build relationships and provide excellent service will set you apart.
✨Tip Number 4
Research Kinleigh Folkard & Hayward's values and culture. Tailoring your approach to align with their mission and demonstrating how you can contribute to their goals will make a strong impression during interviews.
We think you need these skills to ace Lettings Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in lettings or estate agency. Emphasise your skills in customer service, negotiation, and relationship building, as these are key for the lettings assistant manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property management and your understanding of the lettings process. Mention specific examples of how you've successfully managed relationships with clients and colleagues in the past.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as communication, organisation, and problem-solving. Use concrete examples to demonstrate how you've applied these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the lettings industry.
How to prepare for a job interview at Kinleigh Folkard & Hayward
✨Showcase Your Customer Service Skills
As a lettings assistant manager, exceptional customer service is key. Prepare examples of how you've gone above and beyond for clients in previous roles. This will demonstrate your commitment to providing outstanding service.
✨Demonstrate Your Negotiation Experience
Since negotiation is a crucial part of the role, be ready to discuss your past experiences in negotiating offers. Highlight specific situations where you successfully navigated negotiations to achieve positive outcomes for both parties.
✨Emphasise Team Collaboration
KFH values collaboration, so be prepared to talk about how you've worked effectively within a team. Share instances where you contributed to team success or helped resolve conflicts, showcasing your ability to work well with others.
✨Research KFH and Its Values
Familiarise yourself with KFH's mission, values, and recent achievements. This knowledge will not only help you tailor your answers but also show your genuine interest in the company and its culture during the interview.
