At a Glance
- Tasks: Oversee weekend events, ensuring smooth operations and guest satisfaction at Kingswood House.
- Company: Join a vibrant venue known for hosting diverse events and creating memorable experiences.
- Benefits: Competitive pay, flexible hours, and the chance to develop your event management skills.
- Other info: Weekend and evening shifts required; dynamic role with opportunities for growth.
- Why this job: Be the face of exciting events and make a real impact on guests' experiences.
- Qualifications: Experience in events or hospitality, with strong communication and problem-solving skills.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking experienced and professional Duty Manager to oversee weekend events at Kingswood House. The Duty Manager will act as the lead operational representative on site, ensuring events run smoothly, guests are well supported, and the building remains secure, safe and professionally managed throughout the hire period. This role requires a calm, proactive and hands-on individual with experience in events, hospitality or venue operations.
Key Responsibilities
- Open and prepare the building before event commencement
- Carry out pre-event checks to ensure all event spaces are clean, safe and ready for use
- Act as the main on-site point of contact for hirers, guests, suppliers and venue staff
- Welcome clients and assist with venue orientation where required
- Oversee the smooth operational running of events
- Liaise with security staff, bar staff, cleaners and external suppliers throughout the event
- Respond promptly and professionally to guest queries, complaints or operational issues
- Monitor activity across the venue to ensure venue policies and licensing conditions are adhered to
- Conduct regular walkthroughs of the building during events
- Ensure emergency exits and access routes remain clear at all times
- Handle minor incidents and elevate serious concerns appropriately
- Maintain a visible, professional and approachable presence throughout the shift
- Monitor noise levels and assist in maintaining good relationships with neighbouring residents
- Report any damages, breakages, incidents or maintenance concerns
- Assist with practical operational matters where required, including minor room adjustments or troubleshooting
- Ensure all guests, suppliers and staff have vacated the building safely at the end of the event
- Secure the building following the event, including locking doors/windows, checking alarms and ensuring the venue is left safe and secure
- Complete an end-of-shift report or handover summary where required
Qualifications & Experience
- Previous experience in events, hospitality or venue management
- Excellent communication and customer service skills
- Ability to remain calm and solution-focused under pressure
- Confident working independently and taking initiative
- Reliable, punctual and professional in presentation and conduct
- Strong organisational and problem-solving abilities
- Comfortable managing a range of private and public-facing events
Desirable Qualifications & Experience
- First Aid certification
- Fire Marshal training
- Personal Licence holder
- Experience working weddings, corporate events or community events
- Knowledge of health & safety and venue compliance procedures
Additional Information
- Weekend and evening availability essential
- Shifts may vary depending on event requirements
- This is a client-facing role requiring professionalism, discretion and excellent interpersonal skills
- Some light physical duties may occasionally be required as part of venue operations
Duty Manager employer: Kingswood House CIC
Kingswood House is an exceptional employer that values its staff and fosters a supportive work culture, particularly for those in the hospitality and events sector. As a Duty Manager, you will benefit from flexible weekend shifts, opportunities for professional development, and the chance to work in a vibrant environment where your contributions directly impact guest experiences. Join us to be part of a dedicated team that prioritises safety, service excellence, and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Kingswood House CIC. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Kingswood House CIC
Don't be shy about reaching out to Kingswood House CIC directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Kingswood House CIC and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Kingswood House CIC
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
