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- Tasks: Handle customer queries and administrative duties in a dynamic team environment.
- Company: Join Kingston, a leader in property management with a strong community focus.
- Benefits: Enjoy 28 days leave, a generous pension, and health cash plan for essential care.
- Why this job: Make a real difference by delivering exceptional customer service and supporting your community.
- Qualifications: Experience in call handling, excellent communication, and IT skills required.
- Other info: Great opportunities for career progression in a supportive and passionate team.
The predicted salary is between 25023 - 25023 £ per year.
Location: Kingston Park, Newcastle upon Tyne NE3 2ER
Contract: Fixed Term – One Year
Hours: 37 per week
Salary: £25,023 per annum
Closing Date: 5.00pm Monday 26 January 2026
Are you passionate about delivering front line call handling and looking for a new challenge? Then you may be interested in the below opportunity.
An opportunity has arisen for a Customer Advisor to join our Central Services Team at Kingston Park. As a Customer Advisor you will deal with a wide range of administrative duties arising from customer queries and sale related requests. If you have excellent communication skills, a team focussed approach to work and are proficient in using IT systems, we want to hear from you.
About the role:
- Full Time (37 hrs Monday to Friday)
- £25,023 per annum
- Fixed Term – One Year
About you:
- Experience of call handling in a busy environment (preferably call centre/help desk)
- Exceptional administration, organisational and prioritisation skills
- Excellent communication skills
- Proficient in using IT systems
- Positive can-do attitude
- Enthusiastic team player
The Benefits:
- 28 days annual leave (plus bank holidays)
- Generous pension scheme
- Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more.
About us:
With over twenty five years experience in the field, Kingston specialises in leasehold block management as well as residential estate management throughout the North of England. We have built a reputation that sets us aside from our competitors, and this is reflected by our dedicated and passionate team. We have an excellent track record of employee development and providing opportunities for progression – we are building Kingston to be a business that people want to be part of. Our customers benefit from our commitment to deliver exceptional customer service, and the capabilities of a team with years of property management experience and extensive knowledge of the latest developments in the field. We pride ourselves on our transparency and integrity, always aiming to provide a high standard of service that is tailored to suit the individual needs of each development. To generate pride in our communities, our profits go back into our not-for-profit parent company Bernicia, to improve and ultimately transform our region.
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.
Locations
Customer Advisor in Kenton, Newcastle upon Tyne employer: Kingston
Contact Detail:
Kingston Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Kenton, Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kingston and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how your experience aligns with the Customer Advisor role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and feel confident. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Advisor in Kenton, Newcastle upon Tyne
Some tips for your application 🫡
Complete the Application Form: Make sure you fill out the online application form completely. We want to see all your skills and experiences, so don’t leave anything out!
Show Off Your Communication Skills: Since this role is all about customer interaction, highlight your excellent communication skills in your application. Let us know how you’ve used these skills in previous roles!
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor it to match the Customer Advisor role by emphasising your call handling experience and IT proficiency. We love seeing how you fit into our team!
Apply Through Our Website: Remember to apply through our website for the best chance of getting noticed. It’s the easiest way for us to review your application and get back to you!
How to prepare for a job interview at Kingston
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Advisor inside and out. Familiarise yourself with common customer queries and how to handle them. This will show that you're proactive and genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer interactions in the past. This will help demonstrate your ability to connect with customers effectively.
✨Be IT Savvy
Brush up on your IT skills before the interview. If there are specific systems mentioned in the job description, try to learn about them. Being able to discuss your proficiency with relevant software will give you an edge over other candidates.
✨Bring a Positive Attitude
A positive can-do attitude is essential for a Customer Advisor. During the interview, convey your enthusiasm for the role and your willingness to tackle challenges. Employers love candidates who can bring energy and optimism to their teams!
