At a Glance
- Tasks: Provide excellent customer service and maintain communal areas for residents.
- Company: Join Kingston, a leader in property management with a passionate team.
- Benefits: Enjoy 23 days annual leave, health cash plan, and a generous pension scheme.
- Other info: Opportunities for career progression in a supportive environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Good education, public interaction experience, and a positive attitude required.
The predicted salary is between 26509 - 26509 £ per year.
Knightsbridge Court, Gosforth
Salary: £26,509.50 per annum
Hours: 40 per week, Monday to Friday 8am to 4pm
Contract: Permanent
Closing Date: 5pm on Friday 12th June 2026
If you're passionate about providing great customer service, want a varied role and enjoy building relationships with customers and clients then our caretaker role is for you.
Role Benefits:
- 23 days annual leave (plus bank holidays)
- Health cash plan membership so you can save money by claiming cash back over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We'll also cover the costs of including any dependent children in the scheme up to the age of 21 or 24 if in full time education that you may have.
- Generous pension scheme with life insurance of 3 x salary
About the Caretaker Role:
This role will involve:
- Support the delivery of excellent, consistent, and responsive customer service to residents or contractors during working hours over the phone and face to face.
- Work alongside the Property Manager and the resident Directors of the Management Company.
- Carry out the internal cleaning of all communal areas ensuring that all areas are cleaned over a one-week period.
- Check bin stores daily and remove any waste from floors. Rotate bins and have them ready for waste collection.
- Carry out a regular litter pick of the external grounds.
- Carry out and record daily health and safety checks of all communal areas of blocks and external areas including the car parks, reporting any breaches of the lease, maintenance issues, hazards, or repairs and checking that the property is safe and secure.
- Carry out testing of equipment on site in accordance with British Standards and carry out recommended checks of other plant and machinery.
- To effectively use relevant ICT systems and assist in the creation, development and maintenance of records and information that supports and broadens the scope of information relating to the scheme.
- Act in the event of an emergency and call the appropriate authorities where necessary. Work with the team in dealing with and recording such events.
- Liaise with all Kingston appointed contractors carrying out communal services and maintenance when they arrive on site and keep a note of dates visited and details of visits.
- To contribute to initiatives for the scheme and enhancement of service delivery.
- To continually seek to improve the quality of services to customers.
- Meet targets and agreed performance levels.
Your Experience:
Successful candidates will need:
- Essential:
- Good standard of general education
- Experience of working with the public
- Ability to recognise the diverse needs of customers and uses diplomacy in interactions.
- The ability to communicate clearly orally and in writing.
- Possesses a degree of empathy with residents.
- Self-motivated with the ability to work unsupervised.
- Positive can-do attitude
- General knowledge of maintained services in communal buildings
- Desirable:
- First Aid Certificate.
- Basic computer skills for communication.
- Able to see the big picture and willing to contribute to development and delivery of services across different disciplines.
- Experience of dealing with contractors and service providers
About us:
With over twenty-five years experience in the field, Kingston specialises in leasehold block management as well as residential estate management throughout the North of England. We have built a reputation that sets us aside from our competitors, and this is reflected by our dedicated and passionate team. We have an excellent track record of employee development and providing opportunities for progression - we are building Kingston to be a business that people want to be part of. Our customers benefit from our commitment to deliver exceptional customer service, and the capabilities of a team with years of property management experience and extensive knowledge of the latest developments in the field. We pride ourselves on our transparency and integrity, always aiming to provide a high standard of service that is tailored to suit the individual needs of each development. To generate pride in our communities, our profits go back into our not-for-profit parent company Bernicia, to improve and ultimately transform our region.
This post will be subject to an enhanced DBS check. Interviews will be taking place week commencing 15 June 2026. We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Kingston.
Caretaker employer: Kingston
At Kingston, we pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive. As a Caretaker at Knightsbridge Court in Gosforth, you will enjoy a competitive salary, generous annual leave, and a health cash plan that supports your well-being. With a strong focus on employee development and progression opportunities, we are dedicated to building a team that is passionate about delivering exceptional customer service and making a positive impact in our communities.
StudySmarter Expert Advice🤫
We think this is how you could land Caretaker
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kingston and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the caretaker role.
✨Tip Number 3
Show off your people skills! Since this role involves working closely with residents and contractors, be ready to share examples of how you've successfully built relationships and provided excellent customer service in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Caretaker
Some tips for your application 🫡
Fill Out the Application Form Completely:Make sure you complete every section of the online application form. We want to get a full picture of who you are and what you can bring to the caretaker role, so don’t leave anything blank!
Show Off Your Customer Service Skills:Since this role is all about providing great customer service, highlight any relevant experience you have. We love seeing examples of how you've built relationships with customers or handled tricky situations.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and skills, as we appreciate clarity just as much as you do!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Kingston
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the caretaker role and its responsibilities. Familiarise yourself with the job description, especially the customer service aspects and daily tasks like cleaning and health checks. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your People Skills
Since this role involves working closely with residents and contractors, be prepared to discuss your experience in customer service. Think of specific examples where you've successfully interacted with the public, resolved issues, or built relationships. This will highlight your ability to empathise and communicate effectively.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle various situations on the job. For instance, think about how you would respond to a maintenance issue or an emergency. Practising these scenarios can help you articulate your problem-solving skills and show that you're ready for the challenges of the role.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the company culture, team dynamics, or future projects. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you. It’s a win-win!
