Information Centre Assistant in London

The Information Centre Team provides a high quality, student-focused first line support service.
The role of Information Centre Assistant is expected to handle a wide range of enquiries over the phone, in person and online. All interactions are logged via our digital enquiry management platform; a resolution is provided where possible and more complex queries are triaged efficiently to specialist support teams.
Based in our library buildings, the Information Centre team is committed to maintaining a safe, welcoming, and secure study environment, while ensuring that library facilities remain accessible and fully operational for all users.
The team carries out a range of administrative duties in support of operational objectives and plays a vital role in capturing student feedback to support its commitment to continuous service improvement.
Shortlisted candidates will have experience of working in busy, customer-facing environments. Applicants must be able to show a commitment to delivering high-quality, efficient services, preferably within a higher education context.
Excellent communication skills are essential for handling enquiries both in person and over the phone, along with the ability to remain calm and think clearly under pressure. Those in the role must be proficient in a range of IT applications and be adaptable to new systems and skills.
Candidates will need to demonstrate strong interpersonal skills and the ability to approach others with empathy, inclusivity and professionalism. Experience of working effectively as part of a team, managing tasks independently, prioritising responsibilities and sharing knowledge is essential.
Flexibility to work across campuses, including evenings and weekends, may be necessary to meet the needs of the service.
The Information Centre team sits in Kingston University\’s Student Services Department, within the Students\’ Directorate. The Students\’ Directorate delivers vital activities and support to students throughout their journey at the University. The Directorate also plays a key role supporting the University to achieve the ambitions set out in the Town House Strategy – ensuring it is increasingly sought after by students and enabling every undergraduate to acquire the Future Skills most valued by employers.
This is a part-time role (18.5 hours per week), fixed term until 30 April 2026 with a starting salary of £14,739 (50% pro rata to £29,478 per annum).
Working hours would be:
Thursday 13:00 – 19:00
Friday 11:00 – 17:00
Sunday 09:45 – 17:15
Interviews are expected to be held on 28 November 2025.
For informal enquiries, please contact Sharon Gibson , Information Centre Team Leader.