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- Tasks: Provide top-notch IT support to students and staff, ensuring smooth service delivery.
- Company: A leading university in Kingston upon Thames with a vibrant community.
- Benefits: Starting salary of £29,478, full-time role, and opportunities for growth.
- Why this job: Join a dynamic team and enhance your problem-solving skills while helping others.
- Qualifications: Strong communication skills and a knack for solving tech issues.
- Other info: Interviews scheduled for May 6, 2026, in a supportive work environment.
The predicted salary is between 29478 - 29478 £ per year.
A leading university in Kingston upon Thames seeks a Service Desk Analyst to ensure effective service delivery to all users. The role involves working closely with the Service Centre Manager and other analysts to provide high-quality support in a large user environment.
Ideal candidates will have excellent communication and problem-solving skills, fostering exemplary customer experiences.
This full-time, fixed-term position offers a starting salary of £29,478, with interviews planned for May 6, 2026.
Service Desk Specialist: IT Support for Students & Staff in Kingston upon Thames employer: KINGSTON UNIVERSITY
Contact Detail:
KINGSTON UNIVERSITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Specialist: IT Support for Students & Staff in Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the university through LinkedIn. A friendly chat can give us insider info on the role and help us stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support. We should also think of examples that showcase our problem-solving skills and how we’ve delivered great customer service in the past.
✨Tip Number 3
Show off our communication skills! During the interview, make sure we articulate our thoughts clearly and listen actively. This will demonstrate our ability to provide high-quality support to users.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the team.
We think you need these skills to ace Service Desk Specialist: IT Support for Students & Staff in Kingston upon Thames
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the job description. We want to see how your background aligns with the role of Service Desk Specialist, so don’t hold back on showcasing your IT support expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing top-notch support to students and staff. We love seeing candidates who can communicate their enthusiasm for the role and the university.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for those standout moments where you’ve gone above and beyond to ensure a great customer experience—so share those stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at KINGSTON UNIVERSITY
✨Know Your Stuff
Make sure you brush up on your IT support knowledge, especially around common issues students and staff might face. Familiarise yourself with the tools and software used in service desks, as well as any specific systems the university employs.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you'd help a non-technical user, so think about examples from your past experiences where you've done just that.
✨Problem-Solving Scenarios
Prepare for situational questions that test your problem-solving abilities. Think of scenarios where you had to troubleshoot an issue under pressure and be ready to walk the interviewers through your thought process.
✨Customer Experience Focus
Emphasise your commitment to providing exemplary customer experiences. Be ready to discuss how you’ve gone above and beyond for users in previous roles, and how you would approach difficult situations to ensure satisfaction.