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- Tasks: Support users by providing top-notch service and problem-solving solutions.
- Company: Join a dynamic university team focused on excellence and innovation.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Why this job: Make a real difference in the university experience for staff and students.
- Qualifications: Experience in a service desk role and strong communication skills.
- Other info: Full-time, fixed-term position with great career growth opportunities.
The predicted salary is between 29478 - 29478 £ per year.
As a key role for the University, you will work with the Service Centre Manager and other Service Desk Analysts to ensure an effective and efficient service is provided to all users across the University. As the primary contact point for the user, the Service Desk Analyst will be responsible for enabling the service desk to deliver high quality services.
You will have experience of working in a service desk team within a large and complex user environment. You will be passionate about delivering an exemplary customer experience and satisfaction and possess good written, oral and communication skills, including telephone communication skills. Good problem solving skills are a must to ensure a high level of fixes at first contact.
The Directorate for Finance, HR, and Infrastructure plays a critical role in shaping and supporting the University’s strategic and operational success. With a focus on excellence, efficiency, and people-centred practices, it delivers vital services that influence the daily experience of staff and students while enabling long-term institutional growth. With a clear focus on service quality, innovation, and people-first practices, the Directorate operates in close partnership with academic faculties and senior leadership to ensure institutional goals are achieved. It is driven by a commitment to excellence, service, and sustainable progress, promoting a culture where collaboration, innovation and transformation thrive.
This is an opportunity to join a proactive, solutions-focused team whose work directly contributes to the University’s continued success. This is a full time, fixed term position for 18 months with a starting salary of £29,478 per annum. Interviews are expected to be held on 6 May 2026. For informal enquiries, please contact Ravi Sharma, Service Centre Manager.
Service Desk Analyst in Kingston upon Thames employer: KINGSTON UNIVERSITY
Contact Detail:
KINGSTON UNIVERSITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to current or former Service Desk Analysts at the University. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common service desk scenarios. Think about how you'd handle tricky customer queries or tech issues. We want you to shine!
✨Tip Number 3
Show your passion for customer service! During interviews, share examples of how you've gone above and beyond to help users. It’s all about that exemplary experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly.
We think you need these skills to ace Service Desk Analyst in Kingston upon Thames
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service desk roles. We want to see how your skills align with the job description, so don’t hold back on showcasing your problem-solving abilities and customer service passion!
Showcase Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your written and oral skills in your application. Use clear and concise language, and maybe even include examples of how you've effectively communicated with users in the past.
Highlight Relevant Experience: We’re looking for candidates with experience in large and complex user environments. Make sure to detail your previous roles and responsibilities that relate to this position, especially any achievements that show your ability to deliver high-quality service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at KINGSTON UNIVERSITY
✨Know Your Stuff
Make sure you understand the role of a Service Desk Analyst inside out. Brush up on your knowledge of service desk operations, customer service principles, and problem-solving techniques. Being able to discuss your previous experience in a similar environment will show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with users, practice your verbal and written communication skills. Prepare to demonstrate how you've effectively communicated with users in the past, especially in challenging situations. A clear and confident communication style can set you apart from other candidates.
✨Prepare for Problem-Solving Scenarios
Expect to face some hypothetical scenarios during the interview. Think about common issues that arise in a service desk environment and how you would resolve them. Practising your problem-solving approach will help you articulate your thought process clearly when it matters most.
✨Emphasise Customer Experience
This role is all about delivering an exemplary customer experience. Be ready to share examples of how you've gone above and beyond for customers in the past. Highlighting your passion for customer satisfaction will resonate well with the interviewers and align with the university's people-centred practices.