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- Tasks: Provide first-line support and handle enquiries in a busy environment.
- Company: Join Kingston University's Student Services team, dedicated to student success.
- Benefits: Part-time hours, competitive salary, and a supportive work culture.
- Why this job: Make a difference by helping fellow students and enhancing their university experience.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Flexible working hours across campuses, with opportunities for personal growth.
The predicted salary is between 14739 - 14739 £ per year.
The Information Centre Team provides a high quality, student-focused first line support service.
Responsibilities include handling a wide range of enquiries over the phone, in person and online. All interactions are logged via our digital enquiry management platform; a resolution is provided where possible and more complex queries are triaged efficiently to specialist support teams. Based in our library buildings, the Information Centre team is committed to maintaining a safe, welcoming, and secure study environment, while ensuring that library facilities remain accessible and fully operational for all users. The team carries out a range of administrative duties in support of operational objectives and plays a vital role in capturing student feedback to support its commitment to continuous service improvement.
Qualifications:
- Experience of working in busy, customer-facing environments.
- Commitment to delivering high-quality, efficient services, preferably within a higher education context.
- Excellent communication skills for handling enquiries both in person and over the phone.
- Ability to remain calm and think clearly under pressure.
- Proficiency in a range of IT applications and adaptability to new systems and skills.
- Strong interpersonal skills and the ability to approach others with empathy, inclusivity and professionalism.
- Experience of working effectively as part of a team, managing tasks independently, prioritising responsibilities and sharing knowledge.
- Flexibility to work across campuses, including evenings and weekends, may be necessary to meet the needs of the service.
The Information Centre team sits in Kingston University’s Student Services Department, within the Students’ Directorate. The Students’ Directorate delivers vital activities and support to students throughout their journey at the University. The Directorate also plays a key role supporting the University to achieve the ambitions set out in the Town House Strategy – ensuring it is increasingly sought after by students and enabling every undergraduate to acquire the Future Skills most valued by employers.
This is a part-time role (18.5 hours per week), fixed term until 30 April 2026 with a starting salary of £14,739 (50% pro rata to £29,478 per annum). Working hours would be: Thursday 13:00 – 19:00, Friday 11:00 – 17:00, Sunday 09:45 – 17:15.
Interviews are expected to be held on 28 November 2025. For informal enquiries, please contact Sharon Gibson, Information Centre Team Leader.
Information Centre Assistant (Part time, 0.5 FTE) in Kingston upon Thames employer: KINGSTON UNIVERSITY
Contact Detail:
KINGSTON UNIVERSITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Centre Assistant (Part time, 0.5 FTE) in Kingston upon Thames
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of an Information Centre Assistant. This way, when you get that interview, you can show off your knowledge and enthusiasm for providing top-notch support to students.
✨Tip Number 2
Practice your communication skills! Since you'll be handling enquiries in person and over the phone, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show your team spirit! Highlight any experience you have working in a team environment. We all know that being part of a supportive team is key in busy settings like this, so share examples of how you've collaborated effectively in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team at Kingston University!
We think you need these skills to ace Information Centre Assistant (Part time, 0.5 FTE) in Kingston upon Thames
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you've got in busy, customer-facing roles. We want to see how you’ve handled enquiries and provided support in the past, especially in a higher education context.
Communicate Clearly: Since you'll be dealing with enquiries both in person and over the phone, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can handle this aspect of the role.
Be Yourself: We love authenticity! Let your personality shine through in your application. Show us how you approach others with empathy and professionalism, as these qualities are key for our Information Centre team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at KINGSTON UNIVERSITY
✨Know Your Stuff
Familiarise yourself with the role of an Information Centre Assistant. Understand the key responsibilities, like handling enquiries and providing support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer-facing roles. Highlight how you handled difficult situations, maintained professionalism, and ensured a positive experience for customers. This is crucial for demonstrating your fit for the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will not only help you provide relevant answers but also show your communication skills. Remember, it's about engaging in a two-way conversation!
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, especially under pressure. Think about scenarios related to customer service and problem-solving. Practising these responses can help you feel more prepared and confident during the interview.