The Role
This is a full time, permanent position with a starting salary of £34,007 per annum.
Interviews are expected to be held the week commencing 2 November 2026.
To provide an effective, professional and customer-focused receivables and income management service, supporting the timely collection and accurate administration of monies owed to the University.
The postholder will manage and progress allocated debts in accordance with University policies, procedures and agreed timescales, proactively resolve financial queries, process transactions accurately and maintain complete and appropriate records of actions taken.
The role will contribute to the achievement of departmental financial and service objectives by ensuring that outstanding balances are actively managed, risks are identified and escalated appropriately, and students, sponsors, staff and other stakeholders receive a responsive and professional service.
This role will include a large percentage of student interaction, both over the phone, face to face and by email via our StudentHUB.
The Person
The ideal candidate will have a background in a customer facing role, have an excellent telephone manner and be approachable, firm and friendly.
A minimum of 3 years previous experience in a finance/credit control/debt recovery environment and exposure to telephone/face to face customer interaction is essential.
There will be reliance upon your contribution in order to achieve targets so you will therefore be able to demonstrate your ability to adhere to deadlines and have an understanding of the importance of good quality customer service.
Directorate/Function
The Directorate for Finance, HR, and Infrastructure plays a critical role in shaping and supporting the University’s strategic and operational success. With a focus on excellence, efficiency, and people-centred practices, it delivers vital services that influence the daily experience of staff and students while enabling long-term institutional growth. These services span financial management, workforce development, and the maintenance of both physical and digital infrastructure - ensuring the University’s operations and ambitions are fully supported. With a clear focus on service quality, innovation, and people-first practices, the Directorate operates in close partnership with academic faculties and senior leadership to ensure institutional goals are achieved. It is driven by a commitment to excellence, service, and sustainable progress, promoting a culture where collaboration, innovation and transformation thrive. This is an opportunity to join a proactive, solutions-focused team whose work directly contributes to the University’s continued success.
Why Join Us?
We offer a range of benefits, including:
- 35 days annual leave
- Employee Assistance Programme helps with any work-related problems having a wider impact on your life and gives you access to the savings centre
- Discounts on Perks a Work
- Course fee waiver scheme and discounted courses across the University
- Learn new skills with priority access to thousands of courses via LinkedIn Learning
- Season ticket loans up to £10,000 to help you spread the cost of commuting and get the best value for money
We are a place-based organisation, proud of our location in Kingston and the civic role we play in our community. Our campuses inspire collaborative, innovative and creative communities. Being present on campus is important to us because it helps us to create a sense of belonging for both our staff and students. Therefore, staff are expected to be on campus for the majority of their working week.
Kingston University values
As an employee of Kingston University you are expected to work to our values framework. Our values underpin everything that we do, they shape how we interact with each other; how we support our students; and how we achieve our strategic objectives.
Inclusive: to value the diversity of students and staff, treating them respectfully.
Innovative: to apply new methods or ideas to facilitate progress.
Ambitious: to pursue excellence for oneself, the university and our communities.
Enterprising: to recognise and act on opportunities.
Our commitment to Equality, Diversity and Inclusion
Bring your true self, expertise, and passion to Kingston where we are continuing to strive to build a university where authentic inclusion and belonging is at its heart. Every one of our staff and students’ identities, backgrounds and diverse experiences makes us who we are - so harness and embrace yours by applying today. We welcome applications from Black, Asian and Minority Ethnic backgrounds, LGBTQ+ communities and those with disabilities.
Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required, this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.
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Finance Co-ordinator - Receivables employer: Kingston University
Kingston School of Art is an exceptional employer, offering a vibrant and interdisciplinary environment where academic leaders can thrive. With a strong commitment to innovation, inclusion, and academic excellence, employees benefit from collaborative relationships across the university and with industry partners, fostering professional growth and impactful contributions to the creative and cultural sectors. The school's rich heritage and top-ranking status in art and design education provide a unique opportunity for meaningful engagement and development in a supportive community.
