At a Glance
- Tasks: Provide friendly support and assistance to students, staff, and visitors at Kingston University.
- Company: Join the dynamic team at Kingston University Service Company Ltd (KUSCO).
- Benefits: Enjoy 28 days annual leave, pension contributions, life assurance, and supplied uniform.
- Other info: Flexible part-time hours with opportunities for growth in a vibrant environment.
- Why this job: Be the first point of contact and make a real difference in the university experience.
- Qualifications: Excellent customer service skills and a professional approach are essential.
The predicted salary is between 17362 - 17362 £ per year.
Customer Services Assistant (Part-Time)
Hours: 22.5 hours per week, Monday to Friday# Benefits: 28 days annual leave (pro rata) + 8 bank holidays (3 days are kept back for Christmas & New Year closure), Pension with Legal and General – 4% minimum and KUSCO will match the contribution up to 6%, Life Assurance 3 x your salary, Uniform is supplied and Training is given!
Join the Frontline of Student and Visitor Services at Kingston University Kingston University Service Company Ltd (KUSCO) delivers a range of essential support services that help Kingston University operate effectively across its campuses.
Our Customer Services Team is at the heart of the student and visitor experience, providing professional, responsive, and welcoming support every day.
We are now recruiting for a friendly, professional, and customer-focused Customer Services Assistant to join our dedicated Customer Services Team.
This is a varied and rewarding role providing essential reception, switchboard, administration, retail, postal, and customer support services across Kingston University's campuses.
As one of the first points of contact for students, staff, visitors, and contractors, you'll play a key role in delivering an excellent customer experience while helping to ensure the smooth day-to-day operation of university services.
About the Customer Services Assistant Role Reporting to the Customer Services Supervisor, you will provide support across a range of customer service functions, including:
- Welcoming visitors, students, and staff with a professional and friendly approach.
- Providing information, directions, and assistance across university services.
- Managing incoming telephone enquiries and directing calls appropriately.
- Supporting emergency procedures and acting as a communication focal point during incidents.
- Managing administrative duties including car parking, staff ID card collections, secure transits, lost property, and room equipment distribution.
- Assisting during University events such as Open Days, Welcome Weeks, and Graduation ceremonies.
- Receiving and recording deliveries.
- Managing incoming and outgoing post and courier services.
- Maintaining accurate records and supporting distribution across university sites.
- Working within the busy Knights Park Art Shop, you will: Assist with stock control and deliveries, Serve students and staff purchasing materials and equipment, Process payments using card payment systems (PDQ machines) and Support stock transfers and end-of-day cashing up procedures.
- Ensuring compliance with GDPR and University procedures.
About You We are looking for someone who enjoys working with people and can remain calm and professional in a busy environment.
Essential Skills & Attributes
- Excellent customer service and communication skills.
- Confident telephone manner and clear speaking voice.
- PC literate with experience using Microsoft Word, Excel, Outlook, and Teams.
- Strong organisational skills and attention to detail.
- Able to work independently and use initiative.
- Flexible and willing to work across different University locations when required.
- Reliable team player who supports colleagues when needed.
- Professional, well-presented, and approachable.
- Physically fit and able to undertake manual handling tasks associated with deliveries and stock movement.
If you are passionate about delivering outstanding customer service and enjoy working in a varied and people-focused role, we'd love to hear from you.
Click on “APPLY” today
Customer Services Assistant (Part-Time) in Grove employer: Kingston University Service Company Ltd
KUSCO offers a rewarding opportunity for Multiskilled Maintenance Engineers to thrive in a stable, supportive environment at Kingston University. With a focus on employee growth and a diverse workload, you will be part of a dedicated team that makes a tangible impact on campus life while enjoying excellent benefits and a collaborative work culture.
Contact Details:
Kingston University Service Company Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant (Part-Time) in Grove
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Kingston University Service Company Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Kingston University Service Company Ltd and let us see your personality shine through!
We think you need these skills to ace Customer Services Assistant (Part-Time) in Grove
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Kingston University Service Company Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Kingston University Service Company Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Kingston University Service Company Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Kingston University Service Company Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Kingston University Service Company Ltd will surely appreciate.
