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- Tasks: Be the friendly face of Kingston University, assisting students and staff daily.
- Company: Join KUSCO, a vital service provider for Kingston University, ensuring smooth operations.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive team environment.
- Other info: Flexible working across multiple sites may be required; apply now to join our dynamic team!
- Why this job: Make a real difference in people's lives while gaining valuable experience in customer service.
- Qualifications: Strong communication skills and a good grasp of Microsoft Office are essential.
The predicted salary is between 22789 - 27789 £ per year.
Customer Service Administrator
You could be just the right applicant for this job Read all associated information and make sure to apply.
Location: Kingston, KT1 2EE
Salary: £27,789.00 per annum + Benefits!
Contract: Full time, Permanent
Hours: Monday – Friday, based on 37-hour week, Monday to Friday
We are Kingston University Services Company (KUSCO), we provide a comprehensive repair and maintenance service for systems, plant, and equipment on Kingston University sites.
Are you a friendly, professional, and proactive individual who enjoys helping others and being part of a team that truly makes a difference
KUSCO is looking for a Customer Service Administrator to be the face of Kingston University, supporting students, staff, and visitors across multiple campuses.
As a Customer Service Administrator, you’ll play a key role in ensuring a warm welcome and smooth experience for all who interact with the University.
From working on the busy reception desks and switchboards to supporting vital admin functions behind the scenes, you’ll be an integral part of a service-led, people-focused team.
In addition to this, as our Customer Service Administrator you will be responsible for:
Reception & Switchboard Responsibilities
* Act as the first point of contact at reception for students, staff, visitors, and contractors.
* Provide information and directions, check IDs, and ensure a professional and friendly welcome.
* Answer incoming calls and direct them appropriately or provide general information.
* Support communication during emergencies, following the University’s protocols.
* Assist with events such as Open Days, Graduation, and Welcome Weeks.
* Carry out administrative duties such as managing lost property, ID card collection, and access control.
* Maintain a tidy, secure reception area and ensure end-of-day checks are completed.
Office Administration Responsibilities
* Provide admin support for maintenance and service teams, using internal systems to log and manage work orders.
* Raise purchase orders, liaise with suppliers, and track invoices through the Unified finance system.
* Manage KU staff locker administration and monitor office supplies.
* Maintain accurate records and ensure GDPR compliance in all dealings with staff, students, and the public.
In order to be successful in this role you must have:
* Strong interpersonal and communication skills – you enjoy working with people and can stay calm under pressure.
* Good working knowledge of Microsoft Office (Outlook, Word, Excel, Teams).
* A team player who’s flexible and happy to support across different sites when needed.
* Well-presented, uniformed, and professional with a positive and helpful attitude.
* Physically fit and confident working on your own initiative.
Please note this job description is not exhaustive, nor is it intended to be.
If you feel you have the skills and experience to be successful in this position then “APPLY” today!
No agencies please
Customer Service Administrator employer: Kingston University Service Company Ltd
Contact Detail:
Kingston University Service Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with Kingston University and its services. Understanding the university's culture and the specific needs of students, staff, and visitors will help you demonstrate your enthusiasm for the role during any interviews or discussions.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to convey information clearly and confidently is crucial for a Customer Service Administrator, especially when dealing with diverse groups of people.
✨Tip Number 3
Get comfortable with Microsoft Office applications, particularly Outlook, Word, and Excel. You might want to explore online tutorials or courses to brush up on these skills, as they are essential for managing administrative tasks effectively.
✨Tip Number 4
Showcase your team player attitude by participating in group activities or volunteer work. This experience can highlight your ability to collaborate and support others, which is key for the role at KUSCO.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Administrator position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administration. Use bullet points for clarity and focus on achievements that demonstrate your interpersonal skills and ability to work under pressure.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that showcase your communication skills and team spirit, as well as your ability to handle multiple tasks effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Administrator.
How to prepare for a job interview at Kingston University Service Company Ltd
✨Show Your People Skills
As a Customer Service Administrator, you'll be the first point of contact for many. Make sure to highlight your strong interpersonal and communication skills during the interview. Share examples of how you've successfully handled difficult situations or provided excellent service in the past.
✨Demonstrate Your Organisational Skills
This role involves various administrative tasks, so it's crucial to showcase your organisational abilities. Be prepared to discuss how you manage multiple responsibilities and ensure accuracy in your work, especially when it comes to maintaining records and managing schedules.
✨Familiarise Yourself with Microsoft Office
Since good working knowledge of Microsoft Office is essential, brush up on your skills before the interview. Be ready to discuss how you've used these tools in previous roles, particularly Outlook, Word, and Excel, to support your team and streamline processes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Think of specific instances where you've had to think on your feet or adapt quickly to changing circumstances, as this will demonstrate your proactive nature and ability to stay calm under pressure.