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- Tasks: Coordinate events and ensure smooth logistics for various occasions.
- Company: Join KUSCO, a vibrant part of Kingston University focused on exceptional client experiences.
- Benefits: Enjoy flexible part-time hours, competitive salary, and a supportive team environment.
- Why this job: Be part of a dynamic team driving growth and sustainability in a fast-paced setting.
- Qualifications: Strong numeracy, IT skills, and customer care experience required; assertiveness is key.
- Other info: Opportunity to work across multiple campuses and contribute creatively to new initiatives.
The predicted salary is between 15600 - 19600 £ per year.
Location: Kingston University, London
Salary: £19,602.00 per annum + Benefits
Contract: Part-time, 22.5 hours per week - 3 days per week (flexible).
About the Role:
KUSCO is seeking a proactive and customer-focused Commercial Services Officer to help drive income through events, conferences, and hospitality services. You will play a key role in organizing and delivering exceptional experiences for internal and external clients from meetings and conferences to weddings and private events.
Key Responsibilities:
- Event Coordination: Plan, organize, and oversee events, ensuring all logistics run smoothly.
- Client Liaison: Work closely with clients to understand their needs, ensuring high satisfaction.
- Contract Management: Support the management of service provider contracts, including bus contractors and fleet maintenance.
- Administration: Maintain the administration function of the Conference Office to ensure it is always up to date.
- Financial & Performance Reporting: Assist in compiling monthly performance reports and monitoring budgets.
- Marketing & New Business Development: Help promote and sell Kingston University's facilities, identifying new revenue opportunities.
- Sustainability: Play an active role in sustainability initiatives.
Please note, this is not an exhaustive list. You can request a full copy of the job description after you have submitted your CV.
What we need from you:
- Financial reporting experience - good standard of numeracy.
- Ability to work with little supervision.
- Ability to work on your own initiative and be assertive with clients where required.
- Ability to deal with clients at all levels.
- Multicultural appreciation.
- Strong IT skills, particularly in Microsoft Office and Excel.
- Strong written communication skills, administrative and customer care skills and experience.
- Ability to work under pressure.
- A good demonstrative level of report writing and performance reporting skills.
- Ability to respond to changes and adapt working practices to suit client requirements.
- Previous experience of working cooperatively with others in a team.
- A very high standard of spoken and written English.
- The ability to strike a balance between competing work demands and priorities.
- The ability to come up with creative new ideas and ways of seeing and doing things.
- Ability to travel between the various campuses and sites.
Why Join Us:
You will be part of a dynamic team in a fast-paced environment, with opportunities to contribute to the growth of KUSCO while supporting Kingston University's mission. If you feel you have the skills and experience to be successful in this role then apply today!
Commercial Services Officer in Kingston Upon Thames employer: Kingston University Service Company Ltd
Contact Detail:
Kingston University Service Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Services Officer in Kingston Upon Thames
✨Tip Number 1
Familiarise yourself with Kingston University's facilities and services. Understanding what they offer will help you tailor your conversations with potential clients and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the events and hospitality industry. Attend local events or join relevant online groups to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare examples of how you've successfully managed events or client relationships in the past. Being able to share specific experiences will showcase your skills and make you stand out during the interview process.
✨Tip Number 4
Stay updated on current trends in event management and sustainability practices. Showing that you're knowledgeable about these areas can set you apart as a proactive candidate who is ready to contribute to KUSCO's goals.
We think you need these skills to ace Commercial Services Officer in Kingston Upon Thames
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in event coordination, client liaison, and financial reporting. Use specific examples that demonstrate your skills in these areas to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and event management. Mention how your previous experiences align with the responsibilities of the Commercial Services Officer role and express your enthusiasm for contributing to KUSCO.
Highlight Key Skills: In your application, emphasise your strong IT skills, particularly in Microsoft Office and Excel. Also, showcase your written communication abilities and any experience you have in report writing and performance monitoring.
Showcase Adaptability: Demonstrate your ability to adapt to changing circumstances and work under pressure. Provide examples from past roles where you successfully managed competing priorities or developed creative solutions to challenges.
How to prepare for a job interview at Kingston University Service Company Ltd
✨Showcase Your Event Coordination Skills
Be prepared to discuss your previous experience in event planning and coordination. Highlight specific events you've managed, the challenges you faced, and how you ensured everything ran smoothly. This will demonstrate your ability to handle the key responsibilities of the role.
✨Demonstrate Client Liaison Experience
Think of examples where you've successfully worked with clients to meet their needs. Be ready to explain how you handled difficult situations or assertive conversations, as this role requires strong client management skills.
✨Prepare for Financial Reporting Questions
Since financial reporting is a crucial part of the job, brush up on your numeracy skills and be ready to discuss your experience with budgets and performance reports. You might be asked to provide examples of how you've managed financial data in the past.
✨Emphasise Your Adaptability and Creativity
The role requires someone who can adapt to changing circumstances and come up with creative solutions. Think of instances where you've had to adjust your approach to meet client demands or improve processes, and be ready to share these stories.
