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- Tasks: Coordinate events and ensure smooth logistics for various occasions.
- Company: Join KUSCO at Kingston University, a vibrant hub for events and hospitality.
- Benefits: Enjoy flexible part-time hours and a competitive salary with additional perks.
- Why this job: Be part of a dynamic team making a real impact in event management and sustainability.
- Qualifications: Strong numeracy, IT skills, and excellent communication are essential; experience in financial reporting is a plus.
- Other info: This role offers a chance to develop your skills in a supportive environment.
The predicted salary is between 15600 - 19600 £ per year.
Location: Kingston University, London
Salary: £19,602.00 per annum + Benefits
Contract: Part-time, 22.5 hours per week – 3 days per week (flexible).
About the Role: KUSCO is seeking a proactive and customer-focused Commercial Services Officer to help drive income through events, conferences, and hospitality services. You will play a key role in organizing and delivering exceptional experiences for internal and external clients—from meetings and conferences to weddings and private events.
Key Responsibilities:
- Event Coordination: Plan, organize, and oversee events, ensuring all logistics run smoothly.
- Client Liaison: Work closely with clients to understand their needs, ensuring high satisfaction.
- Contract Management: Support the management of service provider contracts, including bus contractors and fleet maintenance.
- Administration: Maintain the administration function of the Conference Office to ensure it is always up to date.
- Financial & Performance Reporting: Assist in compiling monthly performance reports and monitoring budgets.
- Marketing & New Business Development: Help promote and sell Kingston University’s facilities, identifying new revenue opportunities.
- Sustainability: Play an active role in sustainability initiatives.
Please note, this is not an exhaustive list. You can request a full copy of the job description after you have submitted your CV.
What we need from you:
- Financial reporting experience – good standard of numeracy.
- Ability to work with little supervision.
- Ability to work on your own initiative and be assertive with clients where required – terms & conditions, intake, credit control situations.
- Ability to deal with clients at all levels, able to be assertive with clients where required – terms & conditions, intake, credit control situations.
- Multicultural appreciation.
- Strong IT skills, i.e. Microsoft Office Skills and Excel in particular.
- Strong written communication skills, administrative and customer care skills and experience.
- Ability to work under pressure.
- A good demonstrative level of report writing and performance reporting skills.
- Ability to respond to changes and adapt working practices to suit client requirements.
- Previous experience of working cooperatively with others in a team.
- A very high standard of spoken and written English.
- The ability to strike a balance between competing work demands and priorities.
- The ability to come up with creative new ideas and ways of seeing and doing things.
- Ability to travel between the various campuses and sites.
Why Join Us: You will be part of a dynamic team in a fast-paced environment, with opportunities to contribute to the growth of KUSCO while supporting Kingston University’s mission. If you feel you have the skills and experience to be successful in this role then apply today.
Commercial Services Officer employer: Kingston University Service Company Ltd
Contact Detail:
Kingston University Service Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Services Officer
✨Tip Number 1
Familiarise yourself with Kingston University's facilities and services. Understanding what they offer will help you tailor your conversations with potential clients and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the events and hospitality industry. Attend local events or join relevant online groups to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Showcase your organisational skills by volunteering to coordinate small events or projects. This hands-on experience will not only enhance your CV but also give you real-life examples to discuss during interviews.
✨Tip Number 4
Research current trends in event management and sustainability initiatives. Being knowledgeable about these topics will allow you to engage in meaningful discussions with interviewers and show your commitment to the role.
We think you need these skills to ace Commercial Services Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in event coordination, client liaison, and financial reporting. Use specific examples that demonstrate your skills in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and event management. Mention how your previous experiences align with the responsibilities of the Commercial Services Officer role.
Highlight Key Skills: Emphasise your strong written communication skills and IT proficiency, particularly in Microsoft Office and Excel. These are crucial for the role and should be clearly stated in your application.
Showcase Adaptability: Provide examples in your application that demonstrate your ability to adapt to changing circumstances and manage competing priorities. This will show that you can thrive in a fast-paced environment.
How to prepare for a job interview at Kingston University Service Company Ltd
✨Showcase Your Event Coordination Skills
Be prepared to discuss your previous experience in event planning and coordination. Highlight specific events you've managed, the challenges you faced, and how you ensured everything ran smoothly. This will demonstrate your ability to handle the key responsibilities of the role.
✨Demonstrate Client Liaison Experience
Since the role involves working closely with clients, be ready to share examples of how you've successfully liaised with clients in the past. Discuss how you identified their needs and ensured their satisfaction, as this will show your customer-focused approach.
✨Highlight Financial Reporting Proficiency
Given the importance of financial reporting in this position, make sure to mention your experience with budgets and performance reports. Be specific about the tools you used, such as Excel, and any relevant metrics you tracked to support your claims.
✨Emphasise Adaptability and Creativity
The job requires the ability to adapt to changing client needs and come up with creative solutions. Prepare examples that illustrate your flexibility and innovative thinking in previous roles, as this will align well with the expectations of the hiring team.
