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- Tasks: Coordinate client requirements and manage service bookings for maximum efficiency.
- Company: Join a well-established local company with a rewarding work environment.
- Benefits: 40 hours per week, potential temp to perm opportunities.
- Why this job: Be part of a dynamic team and enhance customer satisfaction in the service department.
- Qualifications: Experience in administration and excellent communication skills.
- Other info: Work with a supportive team and gain valuable industry knowledge.
The predicted salary is between 24000 - 36000 £ per year.
On behalf of our client, Kingston Recruitment are currently looking to source an experienced administrator to work within their service department.
As part of the customer services team, the successful candidate will coordinate clients' requirements for mechanical services whilst planning and organising to ensure maximum efficiency and minimal customer downtime.
DUTIES:
- Booking repair requests from customers
- Booking in services for tail lifts
- Managing diary of shop floor
- Ordering spare parts for customers
- Sale administration
- System administration
- Upselling on estimates
- Communicating with clients about vehicle problems and warranty issues
- Maintaining positive relationships with clients to ensure repeat and return customers
- Approaching transactions professionally and suggestively selling products and services to customers
- Answering customer questions about services, including when to expect vehicle repairs
- Ensuring customer vehicle is finished on time and detailing for customer services rendered and costs for those services ensuring satisfaction at every step of interaction
- Using all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
- Liaising with engineers about vehicle statuses and ensuring that vehicles will be ready for customers on time
- Communicating with customers regarding vehicle problems and needs to repair department
- Liaising with engineers about parts ordering to ensure requisite parts are available when vehicle repairs require them and communicating any time restrictions to customers in a timely manner
- Processing customer payments
- Obtaining Order Numbers from Customers
- Demonstrating extensive knowledge of the service department
An excellent opportunity to join a well-established local company within a rewarding work environment.
40 hours per week (Monday to Friday)
Potential temp to perm
Workshop Advisor/Administrator employer: Kingston Recruitment
Contact Detail:
Kingston Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Advisor/Administrator
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm, making you stand out from the crowd.
✨Tip Number 2
Practice makes perfect! Before any interviews or calls, rehearse common questions and your responses. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This could give you insider info that can help you during the interview process.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email expressing your appreciation for the opportunity. It shows your professionalism and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Workshop Advisor/Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workshop Advisor/Administrator role. Highlight your experience in customer service and administration, especially any relevant skills like booking services or managing diaries.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, emphasise your communication skills. Share examples of how you've effectively communicated with customers in the past, whether it’s over the phone, online, or in person.
Highlight Problem-Solving Abilities: The job requires dealing with vehicle problems and warranty issues, so make sure to mention any experience you have in troubleshooting or resolving customer issues. We love candidates who can think on their feet!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen and ready to join our team!
How to prepare for a job interview at Kingston Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Workshop Advisor/Administrator. Familiarise yourself with the duties listed in the job description, such as booking repair requests and managing the shop floor diary. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare for Customer Scenarios
Since this role involves a lot of customer interaction, think about potential scenarios you might face. Prepare examples of how you've handled customer queries or complaints in the past. This will showcase your problem-solving skills and ability to maintain positive relationships with clients.
✨Brush Up on Technical Knowledge
Having a solid understanding of mechanical services and vehicle repairs will set you apart from other candidates. Research common vehicle problems and the services offered by the company. Being able to discuss these topics confidently will impress your interviewers and show that you're ready to upsell products and services.
✨Practice Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, whether it's over the phone or in person. You might even want to do a mock interview with a friend to get comfortable discussing your experience and answering questions about customer service.
