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- Tasks: Coordinate client requirements and manage service bookings for maximum efficiency.
- Company: Join a well-established local company with a rewarding work environment.
- Benefits: 40 hours per week, potential temp to perm, and a supportive team.
- Other info: Opportunity for career growth in a respected recruitment agency.
- Why this job: Be part of a dynamic customer service team making a real impact.
- Qualifications: Experience in administration and excellent communication skills.
The predicted salary is between 30000 - 42000 £ per year.
On behalf of our client, Kingston Recruitment are currently looking to source an experienced administrator to work within their service department. As part of the customer services team, the successful candidate will coordinate clients' requirements for mechanical services whilst planning and organising to ensure maximum efficiency and minimal customer downtime.
DUTIES:
- Booking repair requests from customers
- Booking in services for tail lifts
- Managing diary of shop floor
- Ordering spare parts for customers
- Sale administration
- System administration
- Upselling on estimates
- Communicating with clients about vehicle problems and warranty issues
- Maintaining positive relationships with clients to ensure repeat and return customers
- Approaching transactions professionally and suggestively selling products and services to customers
- Answering customer questions about services, including when to expect vehicle repairs
- Ensuring customer vehicle is finished on time and detailing for customer services rendered and costs for those services ensuring satisfaction at every step of interaction
- Using all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups
- Liaising with engineers about vehicle statuses and ensuring that vehicles will be ready for customers on time
- Communicating with customers regarding vehicle problems and needs to repair department
- Liaising with engineers about parts ordering to ensure requisite parts are available when vehicle repairs require them and communicating any time restrictions to customers in a timely manner
- Processing customer payments
- Obtaining Order Numbers from Customers
- Demonstrating extensive knowledge of the service department
An excellent opportunity to join a well-established local company within a rewarding work environment. 40 hours per week (Monday to Friday). Potential temp to perm.
Workshop Advisor/Administrator in Kingston upon Hull employer: Kingston Recruitment
Contact Detail:
Kingston Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Advisor/Administrator in Kingston upon Hull
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent news. This will help you tailor your conversations and show genuine interest when you get that interview.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the role and the company culture, plus it might just get your foot in the door.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Workshop Advisor/Administrator in Kingston upon Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Workshop Advisor/Administrator role. Highlight your experience in customer service and administration, especially any relevant skills like managing diaries or booking services.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, emphasise your communication skills. Mention any experience you have in liaising with clients or engineers, as well as how you handle customer queries professionally.
Be Specific About Your Experience: When detailing your previous roles, be specific about your responsibilities. If you've managed spare parts ordering or upselling services, make sure to include those details to show you're a great fit for the job.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Kingston Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the duties like booking repair requests and managing the diary of the shop floor. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Workshop Advisor/Administrator, you'll be interacting with clients regularly. Prepare examples of how you've maintained positive relationships with customers in the past. Highlight your ability to communicate effectively about vehicle problems and upsell services, as this is crucial for the role.
✨Demonstrate Your Organisational Skills
The role requires excellent planning and organisation to ensure minimal customer downtime. Be ready to discuss how you manage multiple tasks, such as scheduling appointments and liaising with engineers. Use specific examples from your previous experience to illustrate your organisational prowess.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.