At a Glance
- Tasks: Lead sales order and customer service functions in a dynamic manufacturing environment.
- Company: Join a well-established and growing manufacturing business with a supportive team culture.
- Benefits: Enjoy hybrid working, 25 days holiday, and a competitive salary package.
- Other info: Great long-term career prospects and opportunities for cross-functional collaboration.
- Why this job: Drive operational improvements and make a real impact on business performance.
- Qualifications: Experience in sales order processing and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are recruiting for an experienced and proactive Sales Administration Manager to oversee the company’s sales order and customer service functions. This is a key leadership role responsible for managing the full sales order lifecycle, warranty and remedial processes, and driving operational improvements across the business. Working closely with Production, Planning, and wider management teams, you will ensure customer requirements are delivered efficiently while continually improving processes, performance, and service standards. This opportunity would suit a resilient and commercially aware people manager who thrives in a fast-paced manufacturing environment and enjoys problem-solving, continuous improvement, and cross-functional collaboration.
Key Responsibilities
- Sales Order & Customer Service Management
- Manage the end-to-end sales order process
- Oversee inbound enquiries, quotations, order placement, and associated documentation
- Build and maintain strong relationships with both internal and external customers
- Ensure accurate and efficient communication between customer service, production, and planning teams
- Manage customer warranty and remedial requests to ensure timely resolution
- Plan and coordinate the activities of the warranty team
- Drive customer-focused solutions and service excellence across the department
- Investigate and implement cost-saving initiatives through improved systems and efficiencies
- Support reduction of production errors, remakes, downtime, and waste
- Develop and review KPI reports to measure company and supplier performance
- Monitor team performance and effectiveness of training programmes
- Conduct annual performance reviews and provide ongoing feedback and support
The Candidate
- Previous experience managing sales order processing, customer service, or operational support functions within a manufacturing environment
- Strong leadership and team management experience
- Excellent communication and relationship-building skills
- Experience working with KPI reporting and performance management
- Strong organisational and analytical skills
- Confident problem-solver with the ability to remain calm under pressure
- IT literate with experience using ERP/MRP systems and Microsoft Office packages
- Commercial awareness with a continuous improvement mindset
- Positive, resilient, and decisive approach with strong influencing skills
- Ability to work collaboratively across multiple departments and levels of the business
On Offer
- Full time permanent position hybrid working Monday to Friday
- 25 days holiday plus bank holidays
- Opportunity to join a well-established and growing manufacturing business
- Varied leadership role with significant cross-functional involvement
- Chance to drive operational improvements and influence business performance
- Supportive team environment with long-term career prospects
- Competitive salary and benefits package available dependent on experience
Sales Administration Manager in Kingston upon Hull employer: Kingston Recruitment
As a Sales Administration Manager at our well-established manufacturing company, you will thrive in a supportive and dynamic work environment that prioritises employee growth and operational excellence. With a hybrid working model, competitive salary, and 25 days of holiday, we foster a culture of collaboration and continuous improvement, empowering you to drive meaningful change and enhance customer service standards. Join us to be part of a team that values your contributions and offers long-term career prospects in a fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administration Manager in Kingston upon Hull
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Sales Administration Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their sales processes and think about how your experience can bring value. We want you to shine, so practice common interview questions and have some examples ready that showcase your leadership and problem-solving skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great chance to reiterate why you’re the perfect fit for managing their sales order lifecycle and driving operational improvements.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates!
We think you need these skills to ace Sales Administration Manager in Kingston upon Hull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Administration Manager role. Highlight your experience in managing sales order processes and customer service functions, as well as any leadership roles you've held. We want to see how your skills match what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve driven operational improvements or resolved customer issues in the past. This will help us see the impact you've made in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and a clear understanding of our business needs.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, we’re always on the lookout for candidates who take that extra step!
How to prepare for a job interview at Kingston Recruitment
✨Know the Sales Order Lifecycle
Make sure you understand the full sales order lifecycle, as this role revolves around it. Brush up on how orders are processed from start to finish, and be ready to discuss any relevant experiences you've had managing similar processes.
✨Showcase Your Leadership Skills
This position requires strong leadership, so prepare examples of how you've successfully managed teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them.
✨Demonstrate Problem-Solving Abilities
Be ready to share instances where you've tackled operational issues or improved processes. Highlight your analytical skills and how you've used data to drive decisions, especially in a fast-paced environment.
✨Build Relationships
Since relationship-building is key, think of ways you've fostered strong connections with both internal teams and external customers. Be prepared to discuss how you ensure effective communication across departments to meet customer needs.
