At a Glance
- Tasks: Lead the sales order process and enhance customer service in a dynamic manufacturing environment.
- Company: Join a well-established and growing manufacturing business with a supportive team culture.
- Benefits: Enjoy hybrid working, 25 days holiday, and a competitive salary with career growth opportunities.
- Other info: Collaborate across departments and thrive in a fast-paced, problem-solving environment.
- Why this job: Make a real impact by driving operational improvements and influencing business performance.
- Qualifications: Experience in sales order processing and strong leadership skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
We are recruiting for an experienced and proactive Sales Administration Manager to oversee the company's sales order and customer service functions. This is a key leadership role responsible for managing the full sales order lifecycle, warranty and remedial processes, and driving operational improvements across the business. Working closely with Production, Planning, and wider management teams, you will ensure customer requirements are delivered efficiently while continually improving processes, performance, and service standards. This opportunity would suit a resilient and commercially aware people manager who thrives in a fast-paced manufacturing environment and enjoys problem‑solving, continuous improvement, and cross‑functional collaboration.
Key Responsibilities
- Manage the end‑to‑end sales order process
- Oversee inbound enquiries, quotations, order placement, and associated documentation
- Build and maintain strong relationships with both internal and external customers
- Ensure accurate and efficient communication between customer service, production, and planning teams
- Manage customer warranty and remedial requests to ensure timely resolution
- Plan and coordinate the activities of the warranty team
- Drive customer‑focused solutions and service excellence across the department
- Investigate and implement cost‑saving initiatives through improved systems and efficiencies
- Support reduction of production errors, remakes, downtime, and waste
- Develop and review KPI reports to measure company and supplier performance
- Monitor team performance and effectiveness of training programmes
- Conduct annual performance reviews and provide ongoing feedback and support
The Candidate
- Previous experience managing sales order processing, customer service, or operational support functions within a manufacturing environment
- Strong leadership and team management experience
- Excellent communication and relationship‑building skills
- Experience working with KPI reporting and performance management
- Strong organisational and analytical skills
- Confident problem‑solver with the ability to remain calm under pressure
- IT literate with experience using ERP/MRP systems and Microsoft Office packages
- Commercial awareness with a continuous improvement mindset
- Positive, resilient, and decisive approach with strong influencing skills
- Ability to work collaboratively across multiple departments and levels of the business
On Offer
- Full time permanent position hybrid working Monday to Friday
- 25 days holiday plus bank holidays
- Opportunity to join a well‑established and growing manufacturing business
- Varied leadership role with significant cross‑functional involvement
- Chance to drive operational improvements and influence business performance
- Supportive team environment with long‑term career prospects
- Competitive salary and benefits package available dependent on experience
Sales Administration Manager in Hessle employer: Kingston Recruitment
Join a well-established and growing manufacturing business as a Sales Administration Manager, where you will thrive in a supportive team environment that values leadership and cross-functional collaboration. With a focus on operational improvements and customer service excellence, this role offers significant opportunities for professional growth, competitive benefits, and a hybrid working model that promotes work-life balance. Be part of a company that prioritises employee development and fosters a culture of continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administration Manager in Hessle
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing sector and let them know you're on the hunt for a Sales Administration Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their sales order processes and customer service strategies. This will help you showcase how your experience aligns with their needs and demonstrate your proactive approach.
✨Tip Number 3
Don’t just wait for job alerts! Actively search for opportunities on our website and apply directly. Tailor your application to highlight your leadership skills and experience in managing sales order processing, as this will make you stand out.
✨Tip Number 4
Follow up after interviews! A quick thank-you email reiterating your interest in the role and mentioning something specific from the conversation can keep you top of mind. It shows your enthusiasm and professionalism, which is key in a fast-paced environment.
We think you need these skills to ace Sales Administration Manager in Hessle
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Sales Administration Manager role. Highlight your experience in managing sales order processes and customer service functions, as well as any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven operational improvements or managed teams effectively in a fast-paced environment. Let us know what makes you tick!
Showcase Your Problem-Solving Skills:In your application, don't forget to mention your problem-solving abilities. We love candidates who can stay calm under pressure and come up with innovative solutions. Share a story or two about how you've tackled challenges in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Kingston Recruitment
✨Know the Sales Order Process Inside Out
Make sure you understand the full sales order lifecycle. Brush up on how orders are placed, processed, and delivered. Being able to discuss specific examples of how you've managed these processes in the past will show your expertise.
✨Showcase Your Leadership Skills
Prepare to talk about your experience in managing teams. Think of examples where you've successfully led a team through challenges or improved performance. Highlight your ability to motivate and develop others, as this role requires strong leadership.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss times when you've tackled operational issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate your analytical skills and calmness under pressure.
✨Emphasise Cross-Functional Collaboration
This role involves working closely with various departments. Prepare examples of how you've effectively collaborated with other teams in the past. Highlight your communication skills and how you build relationships to drive customer-focused solutions.
