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- Tasks: Lead and inspire customer service and supply chain teams to enhance the customer journey.
- Company: Join an innovative manufacturing company focused on reshaping customer experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be a key player in driving service excellence and making a real impact.
- Qualifications: Management experience in customer services, preferably within manufacturing.
- Other info: Collaborate with senior leadership and various departments for continuous improvement.
The predicted salary is between 48000 - 72000 £ per year.
We’re proud to be partnering with an innovative and forward-thinking manufacturing company on the lookout for an inspirational Customer Services Manager. This is your opportunity to take ownership of both the Customer Service and Supply Chain teams, working hand-in-hand with senior leadership to reshape the customer journey and drive service excellence. In this pivotal role, you’ll be the bridge between teams bringing energy, ideas, and a strategic mindset to enhance productivity, boost performance, and deliver an outstanding experience for every customer.
Key responsibilities:
- Lead and motivate the customer services function with a hands-on, proactive approach
- Handling any escalation of issues and complaints from customers
- Producing reports for senior management relating to sales and team activities
- Improve customer contact channels of telephone, email and live chat for a seamless customer experience
- Oversee and refine the customer returns process
- Train and develop staff
- Collaborate across internal departments to identify issues and provide solutions
- Overview the Planning function to identify efficiencies in costs and processes
- Lead regular meetings regarding the planned continuous improvement activities
What we’re looking for:
- Proven management experience across multi disciplines ideally in a manufacturing setting
- Specialism in customer services
Customer Service & Supply Chain Manager employer: Kingston Recruitment
Contact Detail:
Kingston Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Supply Chain Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer service and supply chain management. Being knowledgeable about innovative practices can help you stand out during discussions with the hiring team.
✨Tip Number 2
Network with professionals in the manufacturing sector, especially those in customer service roles. Engaging with industry peers can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer experiences or streamlined supply chain processes in your previous roles. Concrete examples will demonstrate your capability and strategic mindset.
✨Tip Number 4
Research the company’s values and recent initiatives. Understanding their mission and how they approach customer service will allow you to tailor your conversation and show that you're genuinely interested in contributing to their goals.
We think you need these skills to ace Customer Service & Supply Chain Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and supply chain management. Use specific examples that demonstrate your leadership skills and ability to improve processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your strategic mindset. Mention how your previous experiences align with the responsibilities of the role, particularly in leading teams and enhancing customer journeys.
Highlight Key Achievements: In your application, focus on quantifiable achievements from your past roles. For instance, mention any improvements in customer satisfaction scores or efficiencies you’ve implemented in supply chain processes.
Showcase Your Problem-Solving Skills: Provide examples of how you've handled escalated issues or complaints in the past. This will demonstrate your proactive approach and ability to collaborate across departments to find solutions.
How to prepare for a job interview at Kingston Recruitment
✨Showcase Your Leadership Skills
As a Customer Service & Supply Chain Manager, you'll need to demonstrate your ability to lead and motivate teams. Prepare examples of how you've successfully managed teams in the past, focusing on your hands-on approach and how you’ve inspired others to achieve their best.
✨Prepare for Problem-Solving Scenarios
Expect to discuss how you've handled escalated customer issues or complaints. Think of specific instances where you turned a negative situation into a positive outcome, showcasing your strategic mindset and ability to collaborate across departments.
✨Understand the Customer Journey
Familiarise yourself with the customer journey and be ready to discuss how you would enhance it. Consider ways to improve contact channels like telephone, email, and live chat, and be prepared to share innovative ideas that could boost customer satisfaction.
✨Demonstrate Analytical Skills
Since producing reports for senior management is part of the role, brush up on your analytical skills. Be ready to discuss how you’ve used data to drive decisions in previous roles, particularly in relation to sales and team activities.
