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- Tasks: Coordinate client requirements for mechanical services and manage repair requests efficiently.
- Company: Join a well-established local company known for its honest and transparent service.
- Benefits: Enjoy a rewarding work environment with potential for temporary to permanent employment.
- Why this job: Be part of a dynamic team that values customer satisfaction and positive relationships.
- Qualifications: Experience in administration and customer service is essential; strong communication skills are a plus.
- Other info: Working hours are Monday to Friday, 08:30 - 17:00, with flexible options available.
The predicted salary is between 24000 - 36000 £ per year.
We are currently seeking an experienced administrator to join our client\’s service department.
As part of the customer services team, the successful candidate will coordinate client requirements for mechanical services, planning and organizing to ensure maximum efficiency and minimal customer downtime.
DUTIES:
- Booking repair requests from customers
- Scheduling services for tail lifts
- Managing the shop floor diary
- Ordering spare parts for customers
- Handling sales administration
- System administration
- Upselling on estimates
- Communicating with clients about vehicle problems and warranty issues
- Maintaining positive relationships with clients to ensure repeat business
- Approaching transactions professionally and suggestively selling products and services
- Providing information about products and services
- Ensuring customer vehicles are completed on time, with detailed billing and customer satisfaction
- Using all communication methods to schedule and confirm appointments and vehicle drop-offs/pick-ups
- Liaising with engineers regarding vehicle statuses and parts availability
- Communicating vehicle issues and repair needs to customers and the repair department
- Processing customer payments and obtaining order numbers
- Demonstrating extensive knowledge of the service department
This is an excellent opportunity to join a well-established local company in a rewarding environment.
Working hours: 40 hours/week (08:30 – 17:00, Monday to Friday)
Potential for temporary to permanent employment.
Please follow us on X @KingstonRecLtd and on LinkedIn for the latest job alerts.
Our team has over 120 years of combined experience, trusted by top local employers, covering all sectors with flexible options, and known for honest, transparent service across the Humber region.
This vacancy is advertised by Kingston Recruitment on behalf of our client. Services are provided by an Employment Business or Agency.
If you do not hear back within 14 days of submitting your CV, your application was not successful.
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Service Advisor, Hull employer: Kingston Recruitment Ltd
Contact Detail:
Kingston Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor, Hull
✨Tip Number 1
Familiarise yourself with the specific services offered by the company. Understanding their mechanical services and any unique selling points will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and upselling. Being able to showcase your ability to maintain positive client relationships and manage customer expectations will set you apart from other candidates.
✨Tip Number 3
Network within the automotive industry, particularly in Hull. Attend local events or join relevant online groups to connect with professionals who might provide insights or even referrals for the Service Advisor position.
✨Tip Number 4
Prepare for potential scenario-based questions in your interview. Think about how you would handle scheduling conflicts or customer complaints, as these are likely to come up given the nature of the role.
We think you need these skills to ace Service Advisor, Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise any previous roles where you coordinated client requirements or managed schedules, as these are key aspects of the Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the importance of customer satisfaction. Mention specific examples of how you've successfully handled client communications or upselling in past positions.
Highlight Relevant Skills: In your application, focus on skills such as organisation, communication, and problem-solving. These are crucial for managing repair requests and maintaining positive client relationships, which are central to the Service Advisor role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a service-oriented position.
How to prepare for a job interview at Kingston Recruitment Ltd
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Service Advisor. Familiarise yourself with tasks like booking repair requests, scheduling services, and upselling products. This knowledge will help you demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this position involves maintaining positive relationships with clients, be prepared to discuss your previous customer service experiences. Highlight how you've handled difficult situations and ensured customer satisfaction in the past.
✨Prepare for Technical Questions
You might be asked about vehicle issues or mechanical services. Brush up on basic automotive knowledge and be ready to explain common problems and solutions. This will show your potential employer that you have the necessary expertise.
✨Demonstrate Organisational Skills
As a Service Advisor, you'll need to manage multiple tasks efficiently. Be ready to provide examples of how you've successfully organised schedules or managed workloads in previous roles. This will illustrate your ability to keep things running smoothly.
