At a Glance
- Tasks: Lead the sales order process and enhance customer service in a dynamic manufacturing environment.
- Company: Join a well-established and growing manufacturing business with a supportive team culture.
- Benefits: Enjoy hybrid working, competitive salary, and long-term career prospects.
- Other info: Collaborate across departments and thrive in a fast-paced, problem-solving environment.
- Why this job: Make a real impact by driving operational improvements and influencing business performance.
- Qualifications: Experience in sales order processing and strong leadership skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
We are recruiting for an experienced and proactive Sales Administration Manager to oversee the company’s sales order and customer service functions. This is a key leadership role responsible for managing the full sales order lifecycle, warranty and remedial processes, and driving operational improvements across the business. Working closely with Production, Planning, and wider management teams, you will ensure customer requirements are delivered efficiently while continually improving processes, performance, and service standards. This opportunity would suit a resilient and commercially aware people manager who thrives in a fast-paced manufacturing environment and enjoys problem-solving, continuous improvement, and cross-functional collaboration.
Key Responsibilities- Manage the end-to-end sales order process
- Oversee inbound enquiries, quotations, order placement, and associated documentation
- Build and maintain strong relationships with both internal and external customers
- Ensure accurate and efficient communication between customer service, production, and planning teams
- Manage customer warranty and remedial requests to ensure timely resolution
- Plan and coordinate the activities of the warranty team
- Drive customer-focused solutions and service excellence across the department
- Investigate and implement cost-saving initiatives through improved systems and efficiencies
- Support reduction of production errors, remakes, downtime, and waste
- Develop and review KPI reports to measure company and supplier performance
- Monitor team performance and effectiveness of training programmes
- Conduct annual performance reviews and provide ongoing feedback and support
- Previous experience managing sales order processing, customer service, or operational support functions within a manufacturing environment
- Strong leadership and team management experience
- Excellent communication and relationship-building skills
- Experience working with KPI reporting and performance management
- Strong organisational and analytical skills
- Confident problem-solver with the ability to remain calm under pressure
- IT literate with experience using ERP/MRP systems and Microsoft Office packages
- Commercial awareness with a continuous improvement mindset
- Positive, resilient, and decisive approach with strong influencing skills
- Ability to work collaboratively across multiple departments and levels of the business
- Full time permanent position hybrid working Monday to Friday
- Opportunity to join a well-established and growing manufacturing business
- Varied leadership role with significant cross-functional involvement
- Chance to drive operational improvements and influence business performance
- Supportive team environment with long-term career prospects
- Competitive salary and benefits package available dependent on experience
Sales Administration Manager, Hull employer: Kingston Recruitment Ltd
Join a dynamic and supportive manufacturing environment as a Sales Administration Manager in Hull, where your leadership will drive operational excellence and customer satisfaction. With a focus on continuous improvement and cross-functional collaboration, you'll have the opportunity to influence business performance while enjoying a competitive salary and benefits package. This role not only offers career growth but also a chance to be part of a well-established company that values its employees and fosters a culture of teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administration Manager, Hull
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Sales Administration Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their sales processes and think about how you can bring improvements. Show them you’re not just another candidate; you’re the one who can drive operational excellence!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that Sales Administration Manager position together!
We think you need these skills to ace Sales Administration Manager, Hull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Administration Manager role. Highlight your experience in managing sales order processes and customer service functions, as well as any leadership roles you've held. We want to see how your skills match what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve driven operational improvements or resolved customer issues in the past. This will help us see the impact you've made in previous roles.
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially in a fast-paced environment like ours!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to track your application and ensure it gets the attention it deserves. Plus, you’ll find all the details about the role there!
How to prepare for a job interview at Kingston Recruitment Ltd
✨Know the Sales Order Process Inside Out
Make sure you understand the end-to-end sales order process thoroughly. Brush up on how it works in a manufacturing environment, and be ready to discuss your previous experiences managing similar processes. This will show that you’re not just familiar with the role but also have practical insights to bring to the table.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved team performance or resolved conflicts. Highlighting your leadership style and how it aligns with the company’s values will help you stand out as a strong candidate.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will illustrate your analytical skills and resilience, which are crucial for this position.
✨Prepare for KPI Discussions
Since the role involves KPI reporting and performance management, brush up on key performance indicators relevant to sales administration. Be prepared to discuss how you’ve used KPIs to drive improvements in your previous roles, and think about what metrics you would focus on in this new position.
