At a Glance
- Tasks: Manage key customer accounts and ensure smooth order processing and delivery.
- Company: Join a respected manufacturing business with a strong customer focus.
- Benefits: Competitive salary, hybrid working, 25 days leave, and a bonus scheme.
- Other info: Opportunities for career growth and regular salary reviews.
- Why this job: Be the go-to person for customers and make a real impact in their experience.
- Qualifications: Customer service or account management experience, strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
We are delighted to be recruiting on behalf of our client for two exciting opportunities to join their Customer Account Team.
These roles offer the chance to become part of a highly respected manufacturing business, taking ownership of the sales administration and account management for a portfolio of key UK customer accounts.
Working closely with a range of internal departments, you'll play a pivotal role in ensuring orders are managed efficiently from receipt through to delivery, whilst providing an exceptional customer experience throughout.
Key Responsibilities
- Manage a portfolio of key UK customer accounts, acting as the main point of contact.
- Process customer orders accurately and efficiently.
- Liaise with the Materials Control team to ensure stock availability for production.
- Work closely with Production to ensure orders are completed on time and to customer requirements.
- Coordinate deliveries with the Transport and Distribution team.
- Keep customers informed throughout the order process, providing regular updates and resolving any queries.
- Build and maintain strong customer relationships through regular communication and occasional customer visits.
- Produce and analyse reports using Microsoft Excel, identifying sales trends, customer spend and performance data.
- The Candidate
To be successful in this role, you will have previous customer service or account management experience, ideally gained within a manufacturing environment.
However, candidates from other fast-paced commercial or service sector backgrounds will also be considered.
You will also have
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Advanced Microsoft Excel skills.
- Experience of SAP would be advantageous but is not essential.
- A proactive approach with excellent attention to detail.
- On Offer
- Two vacancies available: one permanent full-time position and one full-time fixed-term contract.
- Hybrid working.
- A competitive salary with regular salary reviews during your first year.
- 25 days' annual leave plus bank holidays.
- Enhanced company pension scheme.
- Company bonus scheme, subject to performance.
This vacancy is being advertised by Kingston Recruitment on behalf of our client.
The services advertised by Kingston Recruitment are those of an Employment Business or Employment Agency.
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Key Account Champion - Manufacturing & Delivery employer: Kingston Recruitment Ltd
As a Sales Administration Manager in Hull, you will join a well-established and growing manufacturing business that values leadership and operational excellence. The company fosters a supportive team environment, offering hybrid working options and significant opportunities for career growth, while encouraging continuous improvement and cross-functional collaboration. With a competitive salary and benefits package, this role is perfect for those looking to make a meaningful impact in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Champion - Manufacturing & Delivery
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Kingston Recruitment Ltd, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Key Account Champion - Manufacturing & Delivery
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Kingston Recruitment Ltd specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Kingston Recruitment Ltd
✨Know Your Manufacturing Processes
Before you walk into the interview with Kingston Recruitment Ltd, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Kingston Recruitment Ltd value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
