At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth operations.
- Company: Established local manufacturer with a strong reputation.
- Benefits: Competitive pay, hands-on experience, and a supportive team environment.
- Other info: Perfect for those who thrive in dynamic environments and enjoy variety.
- Why this job: Make a real difference by providing top-notch customer service and solving problems.
- Qualifications: Strong communication skills and a customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
Kingston Recruitment are currently recruiting on behalf of our client, a well-established and successful local manufacturer, who are looking to appoint a Customer Site Envoy to act as the key link between their business and key customer sites in Hull. This is an excellent opportunity for someone with a strong customer service background, knowledge of dispatch and operations as well as understanding of QC processes. The successful candidate will build relationships, solve problems and ensure customers receive a first-class experience.
Working closely with both the customer and internal teams, you will become the trusted on-site representative, ensuring smooth day-to-day operations, managing queries, coordinating deliveries and supporting continuous improvement.
Role- Act as the main point of contact for customer queries, providing a professional and proactive service.
- Build strong working relationships with customer representatives and internal departments.
- Oversee incoming deliveries, checking accuracy and ensuring stock systems are maintained.
- Identify and report any quality issues, discrepancies or operational concerns.
- Work closely with Logistics, Production, Quality and Sales teams to resolve issues quickly.
- Provide regular updates on site activity, priorities and potential risks.
- Support improvements to processes and ways of working.
- Carry out minor product adjustments and rectification tasks where required, using basic hand tools.
- Ensure issues are identified early and solutions are implemented effectively.
- Customer-focused with excellent communication skills.
- Comfortable acting as the “face” of a business on a customer site.
- Organised, reliable and able to manage their own workload.
- A natural problem solver who can remain calm under pressure.
- Confident dealing with a variety of people and situations.
- Practical and hands-on with good attention to detail.
- Experience within leisure, facilities management, manufacturing, logistics or quality environments would be advantageous.
This role would suit someone who enjoys variety, ownership and being the person customers rely on to get things done.
Customer Site Envoy, East Hull employer: Kingston Recruitment Ltd
As a well-established local manufacturer in East Hull, our company prides itself on fostering a supportive and dynamic work environment where employees are encouraged to grow and develop their skills. We offer competitive benefits, a strong emphasis on teamwork, and the opportunity to build meaningful relationships with both customers and colleagues, making it an ideal place for those seeking a rewarding career in customer service and operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Site Envoy, East Hull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kingston Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kingston Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Site Envoy, East Hull
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kingston Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Kingston Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kingston Recruitment Ltd!
How to prepare for a job interview at Kingston Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
