At a Glance
- Tasks: Manage key customer accounts and ensure smooth order processing.
- Company: Join a respected manufacturing business with a strong team culture.
- Benefits: Competitive salary, hybrid working, 25 days leave, and bonus scheme.
- Other info: Opportunities for career growth in a dynamic environment.
- Why this job: Be the go-to person for customers and make a real impact on their experience.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 37000 - 40000 £ per year.
We are delighted to be recruiting on behalf of our client for two exciting opportunities to join their Customer Account Team.
These roles offer the chance to become part of a highly respected manufacturing business, taking ownership of the sales administration and account management for a portfolio of key UK customer accounts.
Working closely with a range of internal departments, you'll play a pivotal role in ensuring orders are managed efficiently from receipt through to delivery, whilst providing an exceptional customer experience throughout.
Key Responsibilities
- Manage a portfolio of key UK customer accounts, acting as the main point of contact.
- Process customer orders accurately and efficiently.
- Liaise with the Materials Control team to ensure stock availability for production.
- Work closely with Production to ensure orders are completed on time and to customer requirements.
- Coordinate deliveries with the Transport and Distribution team.
- Keep customers informed throughout the order process, providing regular updates and resolving any queries.
- Build and maintain strong customer relationships through regular communication and occasional customer visits.
- Produce and analyse reports using Microsoft Excel, identifying sales trends, customer spend and performance data.
- The Candidate
To be successful in this role, you will have previous customer service or account management experience, ideally gained within a manufacturing environment.
However, candidates from other fast-paced commercial or service sector backgrounds will also be considered.
You will also have
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Advanced Microsoft Excel skills.
- Experience of SAP would be advantageous but is not essential.
- A proactive approach with excellent attention to detail.
- On Offer
- Two vacancies available: one permanent full-time position and one full-time fixed-term contract.
- Hybrid working.
- A competitive salary with regular salary reviews during your first year.
- 25 days' annual leave plus bank holidays.
- Enhanced company pension scheme.
- Company bonus scheme, subject to performance.
This vacancy is being advertised by Kingston Recruitment on behalf of our client.
The services advertised by Kingston Recruitment are those of an Employment Business or Employment Agency.
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Customer Account Co-Ordinator, Hull employer: Kingston Recruitment Ltd
As a Sales Administration Manager in Hull, you will join a well-established and growing manufacturing business that values leadership and operational excellence. The company fosters a supportive team environment, offering hybrid working options and significant opportunities for career growth, while encouraging continuous improvement and cross-functional collaboration. With a competitive salary and benefits package, this role is perfect for those looking to make a meaningful impact in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Co-Ordinator, Hull
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kingston Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kingston Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Co-Ordinator, Hull
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kingston Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Kingston Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kingston Recruitment Ltd!
How to prepare for a job interview at Kingston Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
