Patient Pathway Co-ordinator – Cancer Navigator

Band 4

Main area Gastro and Endoscopy Grade Band 4 Contract Fixed term: 12 months (12m FTC) Hours Full time - 37.5 hours per week Job ref 396-8347492-DE-GV-Z

Site Kingston Hospital Town Kingston Upon Thames Salary £33,262 - £36,027 Pro rata, pa, incl. HCAS Salary period Yearly Closing 16/11/2026 23:59

Home, community, hospital

KingstonandRichmond NHS Foundation Trust offers a range offantasticopportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level,weare uniquely placed toprovide therightenvironment to support your professional development.With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the firsttrustof our kindin London to achieve an ‘Outstanding’ rating from the CQC for bothoverallquality andleadership.We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

• Compassionate: We provide care with kindness, understanding, and empathy for all.
• Inclusive: We embrace diversity and respect the unique contributions of every individual.
• Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
• Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.

Job overview

• The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care.
• The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
• The post holder will supervise and allocate work to the PPC team.
• The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.
• To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

Main duties of the job

• To use the 2ww referral to treatment (RTT) to manage all outpatient and elective patient journeys.
• Lead on the validation of the RTT Patient Tracking List (PTL).
• Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust Information is robust.
• To be responsible for identifying and escalating any issues to the Admin Manager/Team leader which compromises delivery of the RTT pathway, e.g. lack of capacity either in outpatients or theatres.
• Ensure inter-provider transfers are timely and that the appropriate paperwork has been completed and sent or received.
• Liaise with internal and external colleagues to share patient pathway and diagnostic information.
• Manage and monitor outpatient and theatre scheduling, making best use of capacity.
• Ensure Trust systems are updated with patient pathway status information and that data quality is maintained.
• Proactively manage the pathway to avoid breaches and take steps to resolve any issues

Working for our organisation

Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated “Outstanding” for overall quality and leadership by the national Care Quality Commission regulator.

We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.

Detailed job description and main responsibilities

Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification.

Ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.

Person specification

• Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
• GCSE or equivalent in English and Maths, grades A C
• Experience of using full range of IT systems and patient data systems
• Experience of using digital dictation systems
• Experience of scheduling outpatient appointments and/or admissions
• Experience of handling patient complaints
• Experience of working in a healthcare setting and Customer Care experience
• Pays attention to detail with the Ability to initiate & co ordinate change to own working practices
• Understanding of Primary Care, GP and community services

We support the NHS Flex for the Future pledge

We welcome conversations about flexible working from day one, including options such as adjusted hours, compressed hours and other arrangements. If flexibility matters to you, please talk to us - we’ll be happy to explore what’s possible for the role and the service.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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