At a Glance
- Tasks: Manage patient pathways and ensure smooth administrative processes in a healthcare setting.
- Company: Join Kingston and Richmond NHS Foundation Trust, rated 'Outstanding' for quality and leadership.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Dynamic team culture with a commitment to compassion, inclusivity, and collaboration.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: GCSEs in English and Maths, experience in healthcare administration preferred.
The predicted salary is between 23735 - 29009 £ per year.
Main area: Endoscopy
Grade: Band 3
Contract: Fixed term: 1 year (Mon-Fri, may include evenings)
Hours: Full time - 37.5 hours per week (Mon-Fri, may include evenings)
Job ref: 396-8253515-DE-GV-Y-A
Site: Kingston and Richmond Foundation Trust
Town: Kingston
Salary: £30,630 - £32,346 Pro rata, pa, incl. HCAS
Salary period: Yearly
Closing: 23/11/2026 23:59
Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development.
Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an 'Outstanding' rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work.
We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services. We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.
These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.
- Compassionate: We provide care with kindness, understanding, and empathy for all.
- Inclusive: We embrace diversity and respect the unique contributions of every individual.
- Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
- Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.
Job overview: The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
Main duties of the job:
- Process and log all referrals, including paper and Choose and Book, in line with Trust Access Policy and speciality SOP.
- Schedule new and follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the Admin Manager/Team Leader.
- Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts.
- Assist in the co-ordination of appointments and procedures at other hospitals and organisations, where required.
- Ensure clinic outcomes are recorded accurately on CRS, including those for offsite clinics.
- Under supervision, complete clinic cancellation forms and process according to SOP.
- Reschedule outpatient clinics as requested by Admin Manager/Team leader, in line with waiting time targets.
- Use the Trust’s medical transcription system and ensure that letters are processed in accordance with SOP.
Working for our organisation: Kingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated "Outstanding" for overall quality and leadership by the national Care Quality Commission regulator. We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary’s Roehampton and Teddington.
Detailed job description and main responsibilities: Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification. NB: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.
Person specification:
- Qualifications: GCSE or equivalent in English and Maths, grades A-C (or equivalent).
- Experience: Experience of using full range of IT systems and patient data systems; Experience of working in the NHS/Healthcare; Experience of scheduling appointments and/or admissions.
- Skills: Accurate data entry, typing and checking skills; Ability to communicate effectively with people at all levels.
- Knowledge: Understanding of patient priorities and performance targets related to appointments and waiting times; Basic knowledge of medical terminology.
- Other: Ability to follow and work to policies and protocols; Demonstrate how you meet Kingston and Richmond Trust values.
We support the NHS Flex for the Future pledge. We welcome conversations about flexible working from day one, including options such as adjusted hours, compressed hours and other arrangements. If flexibility matters to you, please talk to us - we’ll be happy to explore what’s possible for the role and the service.
Patient Pathway Administrator employer: Kingston Hospital
Kingston and Richmond NHS Foundation Trust is an exceptional employer, offering a supportive environment for Immunisation Staff Nurses in Merton, Sutton, and Wandsworth. With a strong commitment to professional development, flexible working arrangements, and a collaborative team culture, we empower our staff to deliver outstanding care while enjoying a fulfilling work-life balance. Join us in making a meaningful impact on public health and children's wellbeing in a community-focused setting.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Pathway Administrator
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Kingston Hospital.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Kingston Hospital.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Kingston Hospital, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Pathway Administrator
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Kingston Hospital.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Kingston Hospital.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Kingston Hospital. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Kingston Hospital. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Kingston Hospital
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Kingston Hospital’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
