Clinical Support Services Co-ordinator

Main area Admin Grade Band 3 Contract 12 months (12 months fixed term) Hours Full time - 37.5 hours per week (5 days out of 7) Job ref 396-8407625-DE-LP

Site Thames House Town Teddington Salary £30,630 - £32,346 per annum inc Outer HCAS (pro-rata) Salary period Yearly Closing 26/11/2026 23:59

Home, community, hospital

KingstonandRichmond NHS Foundation Trust offers a range offantasticopportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level,weare uniquely placed toprovide therightenvironment to support your professional development.With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the firsttrustof our kindin London to achieve an ‘Outstanding’ rating from the CQC for bothoverallquality andleadership.We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

• Compassionate
• Inclusive
• Collaborative
• Inspiring

Job overview

We are looking for a part time enthusiastic and organised team coordinator with experience of working within an administration hub or similar environment to work in our Single Point of Access Service.

The SPA service within Kingston and Richmond NHS Foundation Trust is for Richmond Community Services.

The administration hub operates between the hours of 07:00 - 19:00, 7 days a week, 365 days per year. Shifts will involve early, late and weekend working, these follow a pattern and are known in advance.

Strong computer skills, with experience in using Microsoft and associated packages and excellent communication, organisational and interpersonal skills are essential.

You will be able to work well using your own initiative and cope well under pressure. Good time management skills, flexibility and a positive professional approach are essential.

This is a hybrid role and there will be some working from home but you are expected to also work in the office which is at Thames House in Teddington.

Main duties of the job

Main duties of the role:

• Ability to work autonomously and as part of a Team.
• Provide an initial point of contact for referrers Richmond Community services including community nursing, end of life care (EOLC) and urgent response services.
• Support the staff on duty by completing an initial screening of calls to the Single Point of Access (SPA) providing signposting to other services if not within the services referral criteria.
• Liaise with Clinicians and communicate appropriate referrals to the adult clinical services including Night Nursing staff providing home visits overnight and urgent response service.
• Work with other healthcare providers and agencies to support hospital admission avoidance plus timely and safe discharge of patients to the community setting.
• Input and upload referrals to System One, completing triage templates to ensure all relevant information is obtained and adding to the correct Caseload.
• Receive and provide handover with the overnight single point of access both administrative and clinical.
• Participate in the ongoing development of the service.
• Complete accurate patient records to ensure continuity of care.

Working for our organisation

Developmentand staff wellbeing

Your growthand personal happinessmattersto us.After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing.From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment.

Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

Detailed job description and main responsibilities

***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***

Person specification

Qualifications

• Educated to GCSE / ‘O’ level standard
• Customer Care Training
• Awareness of a range of Health Service Provisions
• Understanding of Data Protection Issues and GDPR
• ECDL Qualification
• Knowledge of Medical Terminology

Experience

• Demonstrable experience of working in an administrative environment and working with computerised data systems
• Previous experience of effective team working
• Experience of using filing systems
• Previous NHS or public sector environment experience

Knowledge

• Excellent interpersonal skills
• Tact and discretion in relation to confidential matters
• Ability to work under pressure
• Ability and willingness to extend knowledge and learn new skills
• Support of NHS values/ethics
• Ability to be firm, yet pleasant as appropriate

Skills

• Able to demonstrate a commitment to the Trust’s values