Administrative assistant

Main area Administration Grade Band 3 Contract Fixed term: 12 months (Maternity cover) Hours Full time - 37.5 hours per week (Monday to Friday) Job ref 396-8346931-DE-LP

Site Centre House Town East Sheen Salary £30,630 - £32,346 per annum inc Outer HCAS (pro-rata) Salary period Yearly Closing 26/11/2026 23:59

Home, community, hospital

KingstonandRichmond NHS Foundation Trust offers a range offantasticopportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level,weare uniquely placed toprovide therightenvironment to support your professional development.With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the firsttrustof our kindin London to achieve an ‘Outstanding’ rating from the CQC for bothoverallquality andleadership.We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

• Compassionate: We provide care with kindness, understanding, and empathy for all.
• Inclusive: We embrace diversity and respect the unique contributions of every individual.
• Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
• Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.

Job overview

An opportunity has arisen for an experienced administrator to join the Community Nursing Admin team on a fixed term 12 month contract to cover maternity leave

This is a busy role that supports the Community Nursing and Specialised Nursing teams for their visits and clinics.

The role is office based and the office is at Centre House, East Sheen

Main duties of the job

• The successful applicant must be personable and have the ability to communicate with staff of all levels with an organised and motivated approach.
• Ideally you will have previous experience of working in admin within the healthcare sector. A willingness to learn is essential and full training and support will be given on all aspects of this role.
• The role will involve taking calls from patients and health care professionals , ensuring the nurses have all the relevant information for their visits and clinics.
• This post is a full-time position and the successful applicant will be required to work 5 days a week Monday to Friday.
• Please see the Job Description for a comprehensive list of duties.

Working for our organisation

Development and staff wellbeing

Your growth and happiness matters to us. After all, we can’t expect the best from you if we don’t invest in your development and nurture your wellbeing. From the moment you join us, we’re committed to fostering your professional and personal development within a supportive, empowering environment.

Whether you’re just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed. We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation.

To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities.

We also take every opportunity to thank and recognise the work our teams do, through weekly ‘shoutouts’ and patient feedback, monthly and annual awards.

Wherever you work across our organisation, we look forward to welcoming you.

Detailed job description and main responsibilities

Please see the attached supporting document which contains more and person specification information about the role.

Person specification

Qualifications

• Educated to GCSE / ‘O’ level standard
• Customer care training
• Awareness of a range of Health Service Provisions
• Understanding of Data Protection Issues and GDPR
• ECDL Qualification
• Knowledge of Medical Terminology

Experience

• Demonstrable experience of working in an administrative environment and working with computerised data systems
• Previous experience of effective team working
• Previous NHS or public sector environment experience

Knowledge

• Excellent interpersonal skills
• Tact and discretion in relation to confidential matters
• Ability to work under pressure
• Ability and willingness to extend knowledge and learn new skills
• Support of NHS values/ethics
• Ability to be firm, yet pleasant as appropriate

Skills

• Able to demonstrate a commitment to the Trust’s values
• IT skills, particularly Windows applications (Word, Excel and Outlook)
• Good written and verbal communication skills

We support the NHS Flex for the Future pledge

We welcome conversations about flexible working from day one, including options such as adjusted hours, compressed hours and other arrangements. If flexibility matters to you, please talk to us - we’ll be happy to explore what’s possible for the role and the service.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.