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- Tasks: Support volunteer recruitment and provide excellent customer service to volunteers and staff.
- Company: Join Kingston and Richmond NHS Foundation Trust, a vital community healthcare provider.
- Benefits: Gain valuable experience in a supportive environment while making a difference.
- Why this job: Be part of a team that enhances the volunteering experience in healthcare.
- Qualifications: Strong organisational skills and a passion for helping others.
- Other info: Opportunity to develop administrative skills in a dynamic healthcare setting.
Volunteering Services Team – Administration Support
An exciting opportunity to join the Volunteering Services Team providing administrative support. Provide all volunteers, public and staff with excellent customer service in line with team and Trust values.
Responsibilities
- Support volunteer recruitment and assessment process, inputting information and updating recruitment databases (TRAC and basic Excel spreadsheets).
- Scan assessment documents into SDF and manage volunteer ID checks to DBS and NHS standards of compliance, including copying and scanning ID documents, inputting into TRAC and monitoring completion.
- Provide comprehensive administrative support: diary management, booking meeting rooms, taking messages, dealing with initial enquiries and managing the Volunteering Inbox.
- Maintain an organised and confidential electronic filing system in SDF, in line with legal requirements and data protection.
- Prepare information packs for volunteer training programmes and meetings as required.
- Assist with various administration and support e.g. Volunteer ID badge process, capturing images, bookings process, logistics and delivery of Volunteer Events.
About the Trust
Kingston Hospital NHS Foundation Trust is a district general hospital in Kingston upon Thames, Surrey, run several outpatient clinics. We employ 3,700+ staff supporting over 350,000 people locally.
Application
Please refer to the attached supporting job description and person specification document. This advert closes on Monday 20 Oct 2025.
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Volunteer Services Assistant | Kingston and Richmond NHS Foundation Trust employer: Kingston Hospital Foundation Trust
Contact Detail:
Kingston Hospital Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer Services Assistant | Kingston and Richmond NHS Foundation Trust
✨Tip Number 1
Get to know the organisation! Research Kingston and Richmond NHS Foundation Trust, their values, and what they stand for. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former volunteers at the Trust through LinkedIn or local community groups. They can provide insider tips and might even put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to volunteer services and administration. Think about how your skills align with the role and be ready to share specific examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with online processes, which is a big plus for administrative roles.
We think you need these skills to ace Volunteer Services Assistant | Kingston and Richmond NHS Foundation Trust
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Volunteer Services Assistant. We want to see how you can bring value to our team!
Show Off Your Customer Service Skills: Since this role involves providing excellent customer service, don’t forget to include examples of how you've successfully interacted with volunteers, staff, or the public in previous roles. We love a good story!
Be Organised and Clear: When filling out your application, keep it neat and structured. Use bullet points where possible and make sure your information is easy to read. We appreciate clarity just as much as you do!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. It’s the easiest way for us to receive and review your application, so don’t miss out!
How to prepare for a job interview at Kingston Hospital Foundation Trust
✨Know Your Stuff
Familiarise yourself with the role of a Volunteer Services Assistant. Understand the key responsibilities like volunteer recruitment, database management, and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since the role involves a lot of administrative tasks, be ready to discuss your organisational skills. Bring examples of how you've managed diaries, handled enquiries, or maintained filing systems in the past. This will demonstrate your ability to keep things running smoothly.
✨Emphasise Customer Service
Customer service is crucial in this role. Prepare to share experiences where you've provided excellent service, especially in a volunteer or healthcare setting. Highlight your communication skills and how you handle inquiries or resolve issues effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role, like managing multiple tasks or dealing with difficult enquiries, and prepare your responses. This shows you're proactive and ready for the job.